Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Success Lead

Complete

About the company

Complete is built around a simple belief. Compensation should be one of the most thoughtful and well understood levers in a company. Not something hidden in spreadsheets or explained differently depending on who you ask. Everyone involved should be able to see it, trust it, and work with it.

We help teams build compensation infrastructure that actually scales. Fair, consistent workflows powered by real market data and clear analytics. When comp is set up this way, it creates alignment across leadership, managers, recruiters, and employees, and it becomes a source of confidence rather than friction.

Complete supports the full compensation journey, from interactive offers and job levels to comp cycles and total rewards statements. It is one connected system designed to help companies pay people well, communicate clearly, and attract and retain exceptional talent without the chaos.
Why Complete?

If you've ever been curious about how compensation decisions are made, whether people are paid fairly, or how executives think through these choices, you'd likely feel at home here.

We're building in a high autonomy environment where your work has real impact and your voice shows up in the product every day. You are trusted to own problems, move quickly, and help shape what we build. This is a place where opinions matter and good ideas turn into shipped work.

We care deeply about working with thoughtful, driven people who want to do meaningful work alongside a strong team. We are rethinking compensation through AI powered workflows, and we take that work seriously while still having a lot of fun along the way.

Complete is backed by Accel and YC. We're also lucky to count technology leaders and operators like Will Larson (CTO of Carta), Eric Sagar (COO of Plaid), and Mathilde Collin (CEO of Front) as our angels and advisors.
Who we are?
  • We are deeply customer-driven builders. We spend real time with our customers, listen closely to what is working and what is not, and use that feedback to constantly improve the product. Product conversations are not abstract here. They are grounded in real use cases and real people. If you love to throw on a PM hat, welcome!
  • We care a lot about building the right thing, not just building fast. That shows up in how we hire, how we run product reviews, and how every team member contributes ideas. Everyone has a voice, and everyone is accountable for making the product and the team better.
  • We are a small, focused team with high standards for craft and collaboration. Each person here is motivated by feedback, ownership, and the shared goal of building something truly excellent together. If you love coaching, learning as a team, and being at an organization that prioritizes your growth, this could be a good fit.
  • ☆ Our customers include the likes of startups like Glean and Grindr to public companies like Roblox, and we're adding amazing logos to this list every day...
About the Role
We're looking for a creative, customer-focused Customer Success Manager who is passionate about building lasting relationships and driving customer value. As a vital part of our team, you'll collaborate with customers to maximize their success using Complete's compensation tools, ensuring they achieve their goals and see measurable outcomes.

Responsibilities
  • Build and maintain strong relationships with midmarket customers (<1,000 employees), serving as their trusted advisor for all things compensation.
  • Actively onboard new customers, ensuring they have a seamless experience setting up and using Complete.
  • Drive customer engagement through regular check-ins, product trainings, and best practices tailored to their needs.
  • Collaborate with customers to develop strategies that improve employee retention and optimize compensation practices.
  • Serve as the voice of the customer by providing feedback to product and engineering teams to refine and expand our offerings.
  • Create and contribute to educational resources, such as webinars, guides, and case studies, to empower customers and build community.
  • Identify upsell and expansion opportunities by understanding customer pain points and aligning them with Complete's solutions.
  • Partner with sales and marketing to share insights and support campaigns, especially through LinkedIn and community initiatives.
Qualifications
  • Passionate about helping customers succeed and thrive in fast-paced, dynamic environments.
  • Proven track record in a customer-facing role, such as Customer Success, Account Management, or a similar position.
  • 3+ years of experience in the tech industry, preferably at a startup.
  • Exceptional communication and organizational skills, with a proactive, problem-solving mindset.
  • Strong ability to manage competing priorities while staying metrics-driven and goal-focused.
  • Adept at navigating ambiguity and building scalable processes that ensure customer satisfaction.
  • Bonus: Experience helping customers adopt new tools or processes.
  • Bonus: Entrepreneurial mindset and willingness to take ownership to help the team succeed.
  • Bonus: Feedback from previous colleagues such as, "They went above and beyond to make sure our needs were met."

About the Interview Process
Our process is designed to be efficient and mutually insightful:
  1. [15 min] Intro call with CEO, Rani Mavram.
  2. [30 min] Take-home assignment.
  3. [60 min] Onsite interview (product, values, and role-specific discussions).

For remote candidates, we may include an additional culture/fit call on an as-needed basis.

Technology Stack
While this is not a technical role, you'll work closely with our engineering and product teams to ensure customer needs are met. Familiarity with tools like Excel, Linear, Notion, and Slack for communication and project management is a plus.

Join us at Complete and help us make compensation transparency a reality for companies and their employees!
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Success Lead in San Francisco, CA vacancy
  • $110k - $170k

     ...About Hive Hive is the leading provider of cloud-based AI solutions to understand, search...  ...-trained AI models, serving billions of customer API requests every month. Hive also...  ...for a talented cross-functional Customer Success Lead to cultivate strategic account relationships... 
    Suggested

    Hive

    San Francisco, CA
    3 days ago
  •  ...details, builds things, and wants to be at a mission-driven company. This is the first hire in this function. You'll define what customer success means at Alethios, reporting directly to the CEO and working closely with Business Operations and Engineering. The role You’ll... 
    Suggested
    Work at office

    S27a

    San Francisco, CA
    2 days ago
  •  ...Customer Success Lead Cambio is growing rapidly and looking for a Customer Success Lead to build and head our best-in-class customer success program. As Cambio's Customer Success Lead, you will own the end-to-end experience for our enterprise real estate customers.... 
    Suggested

    Cambio

    San Francisco, CA
    3 days ago
  • $230k - $260k

     ...work on Notion.Notinos (our employees) are customer zero in bringing this future of work to...  ...work.About the Role:The CX Strategy & Ops Lead is responsible for designing & executing...  ...years of experience in customer support and success strategy and operations.3+ years of... 
    Suggested
    Local area

    Notion Labs

    San Francisco, CA
    1 day ago
  •  ...Customer Success Lead We're looking for a Customer Success Lead to help make our customers successful and build the foundation of Corridor's Customer Success function. You'll own relationships with a portfolio of customers while working closely with our Head of Customer... 
    Suggested
    Work at office
    3 days per week

    Corridor Security Inc

    San Francisco, CA
    2 days ago
  • Solutions & Customer Success Lead — AI Systems / Infra What if you could own customer success for cutting‑edge AI systems — guiding teams through on‑premise deployments, developer cloud onboarding, and high‑stakes POCs? Our client — a next‑generation AI infrastructure... 
    Full time

    Acceler8 Talent

    San Francisco, CA
    2 days ago
  •  ...you among our first ops hires, giving you ownership and direct impact on how we serve customers and scale internal processes. This hybrid role sits at the intersection of Customer Success and Product Quality, ensuring the platform is bug-free while helping customers... 

    Puck

    San Francisco, CA
    2 days ago
  •  ...how they work. You're the person who gets customers there: from a curious signup to someone...  ...templates. Run training that sticks and scales. Lead live trainings, office hours, and...  ...role if you... Have experience in customer success, enablement, onboarding, solutions/... 
    Work at office

    Town.com, Inc.

    San Francisco, CA
    1 day ago
  • Aqua Voice is seeking a Customer Success Manager in San Francisco to own customer relationships from activation through renewal. The role entails onboarding users, monitoring usage patterns, and pursuing expansion opportunities. We're looking for someone with 3+ years... 

    Aqua Voice

    San Francisco, CA
    3 days ago
  • A leading analytics firm based in California seeks a Customer Success Lead to foster relationships with clients and maximize the value they derive from the platforms. This role involves driving adoption, building playbooks for engagement, and serving as the key point of... 
    Flexible hours

    Recentive Analytics Inc.

    San Francisco, CA
    2 days ago
  • Own Bond's customer relationships from day one. We're looking for a hungry Customer Success Lead to own the entire post‑sale experience: from onboarding and activation to retention and expansion. You'll work directly with the founders, talk to exceptional CEOs and executives... 
    Night shift

    BOND (YC X25)

    San Francisco, CA
    2 days ago
  • Customer Success Lead Department: Sales & Service Employment Type: Full Time Location: San Francisco / Boston Description We’re looking for a Customer Success Lead to join Recentive’s business and operations team. In this role, you’ll work closely with customers from onboarding... 
    Full time
    Work at office

    Recentive Analytics Inc.

    San Francisco, CA
    2 days ago
  •  ...been good. We hope you will join us. The Role You'll own the customer relationship from activation through renewal. Onboarding : Voice...  ...a playbook. What We're Looking For 3+ years in customer success, account management, or similar Comfortable with technical products... 

    aqua-voice

    San Francisco, CA
    3 days ago
  • Windfall recherche un Customer Success Manager pour agir en tant que conseiller stratégique auprès des clients, en optimisant leur expérience avec nos solutions. Vous serez responsable de l'ensemble du cycle client, de l'intégration à l'expansion, tout en contribuant à... 

    Windfall

    San Francisco, CA
    2 days ago
  • Alethios is expanding its customer success function. You will own study startup, go-live, and study operations, working directly with researchers and sponsors to launch and run studies. You’ll build automated dashboards and templated onboarding to scale five to ten studies... 

    S27a

    San Francisco, CA
    3 days ago
  • A next-generation AI infrastructure startup is seeking a Solutions & Customer Success Lead in San Francisco or remotely within the U.S. You will be responsible for customer success for AI systems, guiding teams through deployments and technical support. The ideal candidate... 
    Full time
    Remote work

    Acceler8 Talent

    San Francisco, CA
    2 days ago
  • $180k - $250k

    About the Role We’re looking for a strategic, technical, and hands-on Customer Success Leadto build and scale the post-sales organization at Pump.co. In this role, you will lead both ourSolutions Architects and Customer Success Managers, ensuring customers experience immediate... 
    Full time
    Work at office
    Immediate start

    Pump

    San Francisco, CA
    5 days ago
  •  ...You’ll own the end-to-end support experience — from the first customer touch to durable systems that make support faster, higher quality...  ...You have 6+ years of experience in customer support, customer success, or technical support at a software company, including owning systems... 
    Local area
    Shift work

    53 Stations

    San Francisco, CA
    1 day ago
  •  ...their cluster. As a result, risk is offloaded to the customer using fixed-price long-term contracts.If you don't...  ...experience. We're hiring a hands-on Customer Support Lead to own day-to-day customer support and success - the team, the tooling, and the metrics that keep customers... 
    Long term contract
    Contract work
    Fixed term contract
    Live in
    Work at office
    Local area
    Visa sponsorship
    Shift work

    Doist

    San Francisco, CA
    5 days ago
  • $175k - $210k

     ...About The Role The Customer Marketing Lead will be responsible for building and executing customer marketing programs using a variety of marketing...  ...influence functional teams to deliver on goals Ability to successfully prioritize, balance multiple projects, and manage complex... 

    Socure Inc

    San Francisco, CA
    1 day ago
  • $230k - $260k

     ...on Notion. About The Role The CX Strategy & Ops Lead is responsible for designing and executing the customer support strategy to ensure that the company provides...  ...8+ years of experience in customer support and success strategy and operations. 3+ years of people leadership... 
    Local area

    Notion

    San Francisco, CA
    4 days ago
  • $220k - $258k

     ...the infrastructure to govern, scale, and customize AI across their entire business - without...  ...a Customer and Growth Product Marketing Lead to lead how we engage, grow, and retain customers...  ...with clear lifecycle stages, goals, and success metrics. Design and implement segmented... 
    Work at office
    Home office
    Flexible hours

    Gleanwork

    San Francisco, CA
    1 day ago
  •  ...Customer Success Leader At Rox, we believe in empowering people to do their best work. Our platform supercharges sellers with autonomous...  ...and how that value compounds into expansion. You'll build and lead the success team that turns a signed contract into a daily-cadence... 
    Contract work
    Work at office
    Immediate start
    Relocation

    ROX

    San Francisco, CA
    4 days ago
  • Okta is seeking a Sr. Customer Success Manager to support the Enterprise Sector in California. You will be a trusted advisor, align business objectives with Okta capabilities, and work with executives to drive value and outcomes. You will design proactive success plans... 

    Okta

    San Francisco, CA
    4 days ago
  • A pioneering healthcare technology firm in San Francisco is seeking a Customer Success Manager to enhance customer outcomes and manage key relationships with executive stakeholders. In this hands-on role, you will ensure clients realize value from our innovative staffing... 

    Vitalize

    San Francisco, CA
    4 days ago
  • Atlassian, a distributed-first software company, is seeking a senior Customer Success leader to build trusted executive relationships and drive AI-...  ...for Fortune 500/global enterprise customers. You will lead complex programs, design CSPs, and collaborate with sales, product... 

    Socket.dev

    San Francisco, CA
    4 days ago
  •  ...and opportunities across the United States. This role focuses on executive engagement, strategic success planning, and leading complex programs with Fortune 500 customers to drive measurable outcomes. Candidates should bring 10+ years in Customer Success or enterprise... 

    Atlassian

    San Francisco, CA
    3 days ago
  • Merge, a leading provider of customer-facing integrations and tools for frontier LLMs, is seeking an experienced Customer Success Manager in San Francisco, California. The role involves engaging with technical stakeholders and managing a portfolio of up to 30 enterprise... 

    Merge

    San Francisco, CA
    3 days ago
  • Harvey is seeking an Enterprise Customer Success Leader to build and scale a high-performing team serving our largest enterprise clients, including...  ...to implement scalable processes, measure outcomes, and lead initiatives that deliver measurable value across the customer... 

    Harvey

    San Francisco, CA
    5 days ago
  • Phylo in South San Francisco is seeking a customer-oriented individual to manage the post-sales experience for our strategic enterprise...  ...building relationships and turning ad-hoc support into successful strategies while collaborating with biologists and engineers.... 

    Phylo

    South San Francisco, CA
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Success Lead. Be the first to apply!