Parts and Service Associate

Parts & Service Assistant (PSA)

The Parts and Service Assistant (PSA) assists in the duties and responsibilities of the Parts and Service Department at the assigned TrailersPlus store location. The position assists in all aspects of the inbound and outbound inventory, installing parts, servicing trailers of all makes and models, and preparing products for presentation and demonstration. PSA's assist in maintaining a clean and safe lot and facility.

Essential duties and responsibilities include, but are not limited to the following:

• Daily inspection of trailers on the lot for safety and quality control.
• Perform daily processes that include parts, service work, inventory control as directed by store management.
• Service, parts/accessories installations, and warranty work.
• Assist with all deliveries of trailers, parts, and supplies and submit paperwork to management for review.
• Maintain the store facility and grounds by cleaning and organizing the building, shop, and trailers, in order to promote safety, security, and a professional appearance as directed by store management.
• Work strategically and collaboratively with store management.
• Attend and participate in all required team and company meetings.
• Assist with warranty, repair, facility, and equipment problems.
• Assist Store Management team in trailer sales, as needed (sale license required in some states).
• Ability to operate a Kubota tractor (or equivalent).
• Ability to operate power tools and welding equipment. (Company certification required)
• Performs other duties as assigned.

Skills:

• Time management
• Ability to solve basic problems, communicate properly, handle and diffuse difficult situations
• Troubleshooting
• Attention to detail
• Strong mechanical ability
• Quality customer service

This job has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in the essential duties and responsibilities section are representative of the knowledge, skill, and ability required.

Education / Experience:

Requires a high school diploma or equivalent.

Language Skills:

Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Also important is the ability to write occasional reports and correspondence and to speak effectively with customers or employees. Spoken fluency in Spanish is a plus.

Mathematical Skills:

Requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. The PSA must also be able to apply concepts of basic algebra and geometry as needed.

Computer Skills:

Having knowledge of on-line computer systems is helpful but not required for successful completion of the PSA job responsibilities and assignments. Basic keyboarding skills are also beneficial for efficiency.

Reasoning Ability:

The employee must be able to communicate and assist in the resolution of practical problems dealing with a variety of concrete variables in situations where only limited standardization exists. The position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

• While performing the duties of this job, the employee is frequently required to talk or hear.
• The employee is frequently required to kneel, squat, stand, walk, sit, use their hands to handle or feel, reach with their hands and arms while balancing, routinely lift 50-75 pounds, climb ladders and climb onto/off of trailers.

Work Environment:

The employee may be exposed to wet and/or humid conditions, as well as outside weather conditions during the performance of the job responsibilities. The employee may also be required to move mechanical parts and may be exposed to materials as described in SDS documents.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions upon request.

As an Equal Opportunity Employer, Interstate Group, LLC is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.