Technical Support Engineer (AMER)
Zero Hash
About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a few years of experience who enjoys technical problem-solving and communicating directly with clients to make an immediate impact. You will play a key part in ensuring our digital asset and fiat transactions move seamlessly while using your technical skills to build internal improvements and processes. Responsibilities Technical Troubleshooting: Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues. Product Advocacy: Collaborate with Engineering to elevate and prioritize bugs, product gaps, and client feedback. Tooling: Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health. Alerting: Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger. Incident Management: Provide support for our enterprise partners during incidents on critical applications and infrastructure issues. Requirements Experience: +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role. API Knowledge: Strong understanding REST APIs, SDKS, websockets, and webhooks. SQL Knowledge: Ability to write SQL queries to retrieve and analyze data from internal databases. Polyglot: Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust. Tooling Experience: Experience with logging, documentation, ticket tracking, and SLA monitoring tools. Communication: Ability to break down technical issues clearly to both technical and non-technical stakeholders. Preferred Experience working with Docker, Kubernetes, and other infrastructure components Background in fintech, SaaS, or other fast-moving industries Basic understanding of blockchains, crypto, and web3 technologies Benefits Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only) Vision & Dental Insurance (U.S. only) Chance to earn equity Maternity & Paternity leave (after 6 months) WeWork All Access Membership WFH Yearly Stipend L&D Yearly Stipend (after 6 months) #J-18808-Ljbffr Zero Hash
- About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a few years of experience who enjoys technical problem-solving and communicating...SuggestedImmediate startWork from home
$116.8k - $160k
...who keep the cloud running. We support all AWS data centers and all... ..., hardware, and network engineers, supply chain specialists, security... ...by Diving Deep to resolve technical issues and having Bias for Action... ...professional. #DCCD_AMER Basic Qualifications ~5+...SuggestedFor contractorsWork experience placementWork at officeFlexible hoursShift workNight shiftWeekend workAmazon
Chicago, IL2 days ago$81k - $101k
...meaningful value to our clients around the world. Today we support more than 5,300 clients across the global education,... ...Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional...SuggestedFull timeTemporary workLocal areaImmediate start- ...energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron’s portfolio. This...SuggestedApprenticeshipInternshipWork at officeFlexible hours
$54k - $82k
Customer Support - Chicago, IL - Full Time We offer a flexible workingpolicy thatsupports a healthy balancebetween personal... ...alsomaintainingthe flexibility for meaningful work-life balance. Being a Technical Support Engineer at iManage means… You’re passionate about problem-solving...SuggestedFull timeWork at officeLocal areaWorldwideFlexible hours- ...Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a... ...value to our customers. What’s the opportunity? The Technical Support Engineer team is looking for an individual with engineering and or...Work at officeLocal areaWork from homeFlexible hours3 days per week
- ...Duties & Responsibilities*** Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.*... ...cross-functional teams and escalating issues to Product Engineering when necessary.* Provide onboarding support and...
$58 - $60 per hour
...applications, from powering pumps to operating large cranes. As the company experiences rapid growth, they are seeking a talented Technical Support Engineer to join their team and provide exceptional product and application support. Role responsibilities: As a Technical Support...Full time- Technical Support EngineerWe are looking for a skilled Technical Support Engineer who can effectively resolve multiple concurrent support requests and is adept both at independent and at collaborative problem solving. This role serves researchers, systems engineers, network...Work experience placementRemote workAfternoon shift
- About the Job Join us as a Senior Technical Support Engineer and help drive the resilience, scale, and efficiency of our global value transfer infrastructure. This role is perfect for a highly technical, detail-oriented professional who excels at architectural problem-...Immediate startWork from home
- Intercom Communications in Chicago is seeking a Technical Support Engineer to enhance customer experiences using advanced AI solutions. The role requires effective communication with customers, problem-solving technical issues, and collaboration with product teams. Ideal...Work at office3 days per week
- The American Hospital Association (AHA) seeks an IT Support Specialist to serve as the first point of contact for technical issues across departments. In a hybrid role, you will assist users with hardware, software, and network problems, guiding them through solutions and...Remote work
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- SNtial is seeking a Technical Support Analyst for on-site, telephone, and remote technology support in Chicago, IL. Initial six-month contract-to-hire with potential conversion to full-time at client discretion. The role includes image deployment, Active Directory, Microsoft...Remote jobFull timeContract work
- Midwest Foods is seeking an Information Technology Support/Helpdesk specialist for our Chicago location. You will be the first point of contact for end users, providing on-site technical assistance and device support across workstations, mobiles and desk phones. Responsibilities...Day shift
- Shirley Ryan AbilityLab is seeking a Help Desk Specialist to provide Tier 1 hardware and software support for end users. You will install hardware, troubleshoot PCs and printers, and document resolutions while supporting the IS Operations team. The role requires a High...Remote work
- ...mainframe network software. · Configuration and administration of network related 3rd party system software. · Provision of technical support for Mainframe Networking issues during the normal working day and out of hours on call support. · Act as a Mainframe...Full timeLocal area
krg technology
Chicago, ILmore than 2 months ago - ...documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context.... ...to documentation, FAQs, and onboarding materials. Write technical content on occasion, including tutorials, how-to guides, and...Local area
Databento
Chicago, IL15 days ago $38 - $48 per hour
job summary: We are seeking an experienced Team Center Unified Support Engineer to join our application support practice. In this role, you will act as a key technical problem solver, ensuring operational reliability and high performance across critical Siemens Teamcenter...Hourly payContract workTemporary workWork experience placementRemote work- ...Interstate Electronics designs, installs, integrates, and supports a wide range of technology solutions, including audio/visual systems... ..., and troubleshooting. Provide remote and onsite technical support to hospital customers. Work with manufacturers, vendors...Remote work
Interstate Electronics Company
Chicago, IL24 days ago $50k
...website and social media platforms, relationships with technology vendors, and network/email profiles. Provides day-to-day and long term support of device technology usage and integration of technology for students and staff during remote, hybrid, and in-person instruction....Temporary workRemote workCCA Academy
Chicago, IL10 days ago- IT Purchasing Specialist (Nearshore) Duration: Through 2025 with 1 year extension after that Requirement: ~3-5 Must Haves (need to be highlighted in sizzle & present on resume) ~3-7 years of IT Purchasing experience ~ Experience with Software, IT Services, software...Local area
$22 - $25 per hour
Oak Park Public Library seeks a part-time Information Technology (IT) Assistant to join its IT team. The role provides essential support for the library's technology infrastructure and helps staff and patrons access reliable, secure digital services. Responsibilities include...Hourly payPart timeWeekend workAfternoon shift- Perk is seeking a Senior IT Support Specialist to be the go-to IT resource across our fast-moving startup. You’ll handle day-to-day IT needs, with emphasis on Mac support, hardware lifecycle management, and local IT logistics. You’ll drive procurement and improve setups...Local area
- ...Service Delivery Technician to provide advanced end-user computing support across our on-site environment in Oak Brook, IL. You will be... ..., and connectivity issues, delivering high-quality service and technical guidance. This role requires 2-5 years in desktop support,...Work at office
- ...Job Description Job Description Job Title: IT Support Technician Reports To: The IT Support Technician will report to... ...manner and ensuring the optimal running of all systems, among other technical duties. This position is focused on problem-solving using a...Work experience placementLocal areaRemote work
SPS North America
Chicago, IL25 days ago $24 per hour
...committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the... .... Presence of mind with quick decision and resolution when technical problem arise, especially during live production, cable, and...Hourly payWork experience placementWork at office- ...seeks an IT Technician III to ensure system functionality and support for end-users. This role involves resolving support requests promptly... ...flexible work-from-home options, this position requires technical expertise with various operating systems and equipment. #J-188...Remote jobWork from homeFlexible hours
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