Technical Support Engineer (AMER)

About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a few years of experience who enjoys technical problem-solving and communicating directly with clients to make an immediate impact. You will play a key part in ensuring our digital asset and fiat transactions move seamlessly while using your technical skills to build internal improvements and processes. Responsibilities Technical Troubleshooting: Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues. Product Advocacy: Collaborate with Engineering to elevate and prioritize bugs, product gaps, and client feedback. Tooling: Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health. Alerting: Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger. Incident Management: Provide support for our enterprise partners during incidents on critical applications and infrastructure issues. Requirements Experience: +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role. API Knowledge: Strong understanding REST APIs, SDKS, websockets, and webhooks. SQL Knowledge: Ability to write SQL queries to retrieve and analyze data from internal databases. Polyglot: Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust. Tooling Experience: Experience with logging, documentation, ticket tracking, and SLA monitoring tools. Communication: Ability to break down technical issues clearly to both technical and non-technical stakeholders. Preferred Experience working with Docker, Kubernetes, and other infrastructure components Background in fintech, SaaS, or other fast-moving industries Basic understanding of blockchains, crypto, and web3 technologies Benefits Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only) Vision & Dental Insurance (U.S. only) Chance to earn equity Maternity & Paternity leave (after 6 months) WeWork All Access Membership WFH Yearly Stipend L&D Yearly Stipend (after 6 months) #J-18808-Ljbffr Zero Hash