(Ocean Freight) Customer Service Specialist

Company Overview Since its inception in 1995, FNS has focused on providing the best total logistics services, implementing core values of trust, communication, team play, challenge, and balance. Location Englewood Cliffs, NJ Responsibilities Manage end-to-end ocean freight processes including booking, documentation, tracking, and delivery. Serve as the primary point of contact for customers regarding ocean shipments, providing timely updates and solutions. Coordinate with shipping lines, carriers, and overseas agents to secure bookings and manage schedules. Monitor shipment status and proactively communicate delays or issues to customers and internal stakeholders. Handle freight quotations, rate requests, and service inquiries. Collaborate with operations, customs brokerage, and finance teams to ensure accurate and timely billing. Resolve service issues and customer complaints with professionalism and efficiency. Maintain compliance with international trade regulations, company policies, and industry standards. Provide reports as requested by customers. All other tasks as assigned. Qualifications Bilingual proficiency in English and Korean Bachelor’s degree in Business, Logistics, or related field preferred Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Strong attention to detail and organizational skills. Pay $50,000-80,000 a year depending on qualifications and experience Benefits (Full‑Time ONLY) Health, Dental, and Vision PPO Insurance Life, STD, LTD Insurance 401(K) Plan Paid Time Off Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.) Years of Service Awards Education Assistant Program (Based on Eligibility) #J-18808-Ljbffr frontline network systems, inc.