Production Support Analyst

Market Operations Level 2 SupportMarket Operations is globally responsible for the stability and daily IT operations for all financial trading applications for the client and associated entities. This position performs a 'Level 2' (L2) application support role for Cantor's Equities Algorithmic trading platform, client's electronic and hybrid platforms and IT Service Management (Incident, Problem, Change, and associated governance routines).Responsibilities:Monitoring for and responding to technical platform and trade failuresManage communication for internal/external clients providing succinct, proactive updates and setting expectations through to resolutionTechnical Troubleshooting (Analyzing application log files, FIX logs, environmental issues, client connectivity issues)Scheduled Job support, monitoring, and configuration of scheduled jobs using Autosys and CronEnvironmental monitoring/alerting configuration (servers, application components, market data) using Microfocus OpsBridge (formerly Client Openview) / SitescopePerforming new software upgrades (releasing code to the environment, performing post release health checks,...)Building tools, automating processes, etc...Requirements/Skills:Operating Systems: Unix/Linux, WindowsProblem solving / Advanced TroubleshootingMulti-tasking and prioritization.Excellent verbal, written and in-person communication – ability to understand a business user and translateExperience with scripting languages such as Python, Unix Shell, PerlExperience with external connectivity / basic networking conceptsEquities, Fixed Income and/or Foreign Exchange knowledge strongly preferredExperience with Source Code Repositories (Git, Perforce,...) and Software Release concepts and tools strongly preferredDB/SQL is a plusJIRA service desk desirable.Server administration desirable.Knowledge of FIX protocol is a plus