Facilities / Maintenance Department Manager

Job Description

Job Description

Facilities & Maintenance Department Manager / Lead Tech

Location: Palo Alto, CA
Employment Type: Full-Time
Compensation: Competitive base salary plus bonus opportunities, based on experience

About the Role

We are seeking an experienced and proactive Maintenance & Facilities Manager to oversee the maintenance operations of a portfolio of approximately 110 office and retail properties throughout the San Francisco Peninsula . This leadership role is responsible for ensuring all properties are maintained to the highest operational standards while delivering exceptional service to tenants, property managers, and ownership.

The ideal candidate is a hands-on leader with personnel management experience and strong technical knowledge of building systems, excellent organizational skills, and the ability to manage multiple projects, vendors, and maintenance personnel across a diverse real estate portfolio.

Key Responsibilities

Leadership & Team Management

• Lead, supervise, train, and mentor maintenance technicians.
• Coordinate and assign maintenance projects and daily work orders.
• Ensure department-wide compliance with safety standards and company policies.
• Foster a positive, service-oriented culture focused on responsiveness and professionalism.

Facilities & Maintenance Operations

• Oversee preventative maintenance programs across all assigned properties.
• Diagnose, coordinate, and perform routine repairs as needed.
• Conduct regular property inspections and identify maintenance needs before they become operational issues.
• Coordinate seasonal maintenance, capital improvement projects, and facility upgrades.
• Respond to and manage emergency maintenance situations, including after-hours issues when scheduled on-call.

Vendor & Contractor Management

• Solicit bids, negotiate pricing, and manage contractor relationships.
• Coordinate project schedules with vendors, contractors, property managers, and tenants.
• Monitor contractor performance to ensure quality, safety, and timely completion of work.

Tenant & Property Manager Support

• Serve as the primary point of contact for preventative maintenance and service-related requests.
• Maintain strong working relationships with tenants, vendors, and internal teams.
• Communicate proactively with property managers regarding maintenance needs, repairs, and project updates.
• Follow up on completed and outstanding service requests to ensure satisfaction and timely resolution.

Administrative & Budget Responsibilities

• Maintain accurate maintenance records, inspections, inventory, and work order documentation.
• Develop and maintain systems to track recurring and budgeted services.
• Continually update tenant, vendor, and contractor databases.
• Order parts and supplies while managing inventory levels.

Safety & Compliance

• Ensure compliance with company safety policies, OSHA regulations, and applicable health and building codes.
• Conduct safety training and reinforce safe work practices.
• Maintain clean, organized, and safe work environments across all properties.

Qualifications

Required

• Minimum 5 years of experience in facilities management, building maintenance, or property operations with demonstrated leadership experience.
• Strong working knowledge of:
• • HVAC systems
  • Electrical systems
  • Plumbing systems
  • Life safety and fire protection systems
• Experience managing multiple properties or facilities simultaneously.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Proficiency with:
• • Email and work order management systems
  • Building access systems, alarms, and key fob programming
• Valid California driver's license with a clean driving record.
• Ability to lift, climb ladders, walk properties, and perform physical maintenance-related activities.

Preferred

• Experience in commercial real estate, property management, or related industries.
• Technical training, trade school certification, or Associate Degree in Facilities Management, Construction Management, or a related field.
• Experience using maintenance management software.
• Spanish language proficiency.

Schedule & Work Environment

• Monday through Friday
• Standard hours: 8:00 AM – 5:00 PM or as approved by management
• Participation in an on-call rotation for after-hours emergencies
• Travel between multiple properties throughout the San Francisco Peninsula
• Company vehicle provided during work hours
• Approximately 80% – 90% of work hours are spent in the field.

Compensation & Benefits

We offer a competitive compensation package designed to support our employees' professional and personal well-being, including:

• Competitive salary plus performance-based bonus opportunities
• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) retirement plan
• Health Savings Account (HSA)
• Paid Time Off (PTO)
• 11 paid holidays annually
• Cell phone reimbursement
• Educational reimbursement and professional development support
• Employee Assistance Program (EAP)

Join Our Team

If you are a motivated facilities professional who enjoys solving problems, leading teams, and maintaining high-quality commercial properties, we encourage you to apply. This is an excellent opportunity to make a meaningful impact across a dynamic and growing real estate portfolio.

Since 1982, the Premier team has managed the entire life cycle of commercial real estate assets including, leasing, sales, entitlements, development, accounting / financial reporting and property management with a focus in Palo Alto, Menlo Park, and Redwood City. Premier is the oldest continuously operating independent commercial brokerage house in Palo Alto with an excellent reputation and a no-nonsense approach to commercial real estate.

Company Description

Since 1982, the Premier team has managed the entire life cycle of commercial real estate assets including, leasing, sales, entitlements, development, accounting / financial reporting and property management with a focus in Palo Alto, Menlo Park, and Redwood City. Premier is the oldest continuously operating independent commercial brokerage house in Palo Alto with an excellent reputation and a no-nonsense approach to commercial real estate.