Learning & Development Manager

Learning & Development Manager

Four Seasons Hotel Silicon Valley is currently looking for a Learning & Development Manager.

The Learning & Development Manager directly reports to the Director of People & Culture and reports indirectly to the Hotel Manager. The Learning & Development Manager delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel's needs by identifying and implementing learning and performance improvement strategies that support the hotel's strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.

Key Functions apply to all three properties:

Onboarding

• Manages and facilitates (in collaboration with other presenters) a complete (3 Day) Embark for all new employees.
• Manages and facilitates (in collaboration with other presenters) all other core programs including Service Foundations, Introduction to Leadership Behaviours, NLO, GROW, and annual compliance requirements.
• Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program.
• Maintains an effective Certified Departmental Trainer (CDT) program: Responsible for an indirect reporting relationship with the CDTs, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.
• Trains new CDTs when required and regularly coaches and develops CDTs in their role and responsibilities.
• Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires.
• Other duties as assigned

Operational Learning

• Partners with Hotel management teams to determine performance gaps, and advise on actions that are likely to meet those needs
• Plans and co-facilitates training activities if/when training is part of the solution
• Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis
• Other duties as assigned

Compliance

• In collaboration with People & Culture or relevant Department Head, manages all compliance and safety training related to the property
• Ensuring all three properties are up to date with mandatory trainings and policies
• Other duties as assigned

General

• Regularly benchmarking the learning function with Learning Success Levels
• Bases the direction for learning on a thorough Learning Needs Analysis. Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property's goals & budget cycle
• Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies
• Prepares and produces training calendars that reflect performance gaps and learning needs
• Markets the learning function's programs, initiatives, and online learning Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change
• Creates and adheres to an annual budget for all training programs, initiatives, and learning resources
• Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning
• Selects and manages external vendors to deliver specialized training on service and/ or management skills
• Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline
• Business travel will be required when needed to assist other properties in an L&D capacity
• Other duties as assigned

Qualification:

• University degree – equivalent experience required
• Experience in L&D Management preferred
• Minimum of 3 years' experience working in a managerial capacity
• Experience in hotel operations, preferably luxury hospitality or other service environments in diverse cultures
• Excellent communication skills, facilitation skills, instructional design, strong analytical and critical thinking, coaching skills and influencing skills
• Adult learning styles and principles
• Needs Assessment methodologies and learning needs identification
• Learning technologies, such as e-learning options and distance learning
• Theories and types of evaluation for measuring program financial impact
• Project planning tools and processes
• Communication and influencing strategies
• Basic budgeting, accounting and financial management
• Current on industry trends affecting workplace learning
• Successful candidate must possess legal work authorization in United States
• Flexible scheduling and availability required
• In person requirement for all properties (this is a non-remote position)
• Commute to both San Francisco properties on a weekly basis, attend Hotel specific meetings, conduct in-person trainings, etc
• This position will be effective starting March 1, 2026

What to Expect:

• Salary Range: $90K to $105K
• Be part of a cohesive team with opportunities to build a successful career with global potential
• Fully paid for medical, dental, and vision insurance for employee and immediate family
• Holiday, vacation, and sick pay
• 401k participation with a company matching program
• Complimentary stays at Four Seasons worldwide (subject to availability)
• Free employee meals prepared by the culinary team
• Complimentary dry cleaning for work attire
• Free employee parking (Silicon Valley location only)

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.