Network Technician I

The Position

The Department of Information Technology is excited to announce the recruitment to fill one (1) full-time vacancy for a Network Technician I.

Why join the Contra Costa County Department of Information Technology?

The Department of Information Technology (DoIT) is at the forefront of driving technological excellence and innovation throughout the County. Our mission is to provide essential technology services that power a wide array of IT initiatives, ensuring seamless networking, robust communications, enhanced security, efficient hardware support, and streamlined application services. Dedicated to serving the needs of our community, DoIT plays a crucial role in empowering the County to achieve its goals through strategic technology implementation.

As a Network Technician I, you will join DoIT's support team serving multiple county sites and offices in downtown Martinez. This branch supports a diverse range of departments and staff, including VIPs and elected officials, requiring flexibility, professionalism, and a commitment to exceptional service. Your role will include providing desktop and network support across sites, assisting users with varying technical backgrounds, and collaborating with Network Administrators on projects. The position calls for strong technical skills, clear communication, and the ability to deliver white-glove service in high-profile environments while ensuring reliable IT services for all staff.

This position provides the opportunity to strengthen your technical skills, gain exposure to diverse IT challenges, and grow within a professional environment that values both accountability and development.

We are looking for someone who is:

• Analytical: Demonstrates strong problem-solving skills for swift resolutions.
• Proactive: Takes initiative to enhance IT operations and anticipate user needs.
• Resilient: Maintains composure when facing challenges or delays, especially in high-profile settings.
• Collaborative: Openly and effectively collaborates with the team and other departments.
• Customer-Oriented: Delivers white-glove service and communicates clearly with all users, including VIPs and elected officials.
• Adaptable: Adjusts quickly to changing priorities and diverse technical environments.
• Discreet: Handles sensitive information and interactions with professionalism and confidentiality.

What you will typically be responsible for:

• Troubleshooting Technical Issues: Identify and resolve system-related problems promptly across multiple sites.
• Providing User Support: Provide technical assistance to users to ensure smooth operations and exceptional service.
• Maintaining Documentation and Reports: Maintain accurate and up-to-date documentation of support activities and system configurations.
• Providing Training and Sharing Knowledge: Train end users on network-related topics and best practices, including security protocols and the efficient use of network resources.
• Providing Remote Support: Support end users and remote offices by addressing network issues and ensuring consistent access to resources across locations.
• Collaborating on Projects: Contribute technical knowledge and insights to cross-functional IT projects and system upgrades.
• Supporting Audio-Visual Systems: Assist, as assigned, with the design, support, and improvement of audio-visual equipment and spaces, including indoor meeting spaces and outdoor events.

A few reasons you might love this job:

• Public Service Impact: Play a pivotal role in enhancing vital information technology systems and services that directly benefit the community and support county leadership.
• Collaborative Environment: Work with a supportive team that values knowledge-sharing.
• Skill Growth: Opportunities for continuous learning and professional development.
• Critical System Enhancement: Elevate essential IT infrastructure, support public services, and high-profile operations.
• Diverse Tech Landscape: Confront versatile projects, ensuring an engaging, ever-evolving role.

A few challenges you might face in this job:

• Multi-Site Coordination: Overseeing IT systems across multiple locations, ensuring uniformity and efficiency.
• Tech Advancement: Navigating rapid technology changes to maintain up-to-date systems.
• User Diversity: Catering to users with varying tech skills and needs while providing effective support.
• Security-Accessibility Balance: Safeguarding public-facing systems while ensuring user-friendly access.
• Emergent Threats: Staying vigilant against evolving cybersecurity threats and adapting defenses accordingly.

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Professional & Technical Expertise: Applying technical subject matter to the job
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Learning Agility: Seeking learning opportunities and applying the lessons to one's work
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability