IT Helpdesk Technician
Jobtailor
Manage the help desk ticketing system Inventory control and management Shipping and packing Answer emergency help-desk phone line Assist with Tier 1 ticket resolution Assist IT team in projects and daily operations as needed Respond to technical requests by phone, email, or ticketing system as needed to maintain SLAs and Help Desk coverage Track statistics on issue and problem resolutions Work with systems and network teams to resolve customer issues Answer help desk phone line and triage issues as needed Ensure duties are delegated properly and tasks are complete on time Asset management, shipping and tracking Requirements Highschool Diploma or GED A+ Certification (nice, but not required) Excellent Customer Service 1 year in IT Citrix Xen Desktop experience (nice but not required) Familiarity with cloning/imaging software for desktops/laptops Hands on experience providing level 1 support Basic knowledge of Active directory or similar user management technology Ability to quickly diagnose technical problems in person or remote Ability to manage multiple projects Ability to lift 50 pounds Understanding of general networking administration and Windows-based PC troubleshooting Ability to manage/administer ticketing systems Mac experience nice, but not required Windows Operating Systems knowledge Understanding of basic hardware (Laptop/Desktop/hardware peripherals) Core Competencies Demonstrates proficiency in managing help desk operations, including ticketing systems and customer support, while ensuring timely resolution of technical issues. Possesses foundational knowledge in networking administration and Windows-based troubleshooting. Highest-signal resume keywords Help Desk Management Customer Service Excellence Active Directory Knowledge Windows Operating Systems Technical Problem Diagnosis ATS Optimization Keywords Hard Skills Help Desk Ticketing System Management Inventory Control Technical Support Level 1 Cloning/Imaging Software Familiarity Networking Administration Windows Troubleshooting Asset Management Basic Hardware Knowledge Project Management Emergency Help Desk Response Soft Skills Excellent Communication Time Management Problem-Solving Team Collaboration Task Delegation Certifications & Qualifications High School Diploma or GED A+ Certification Industry Keywords IT Support Help Desk Operations Customer Issue Resolution Technical Requests SLA Maintenance Tools & Technologies Ticketing Systems Citrix Xen Desktop Windows Operating Systems Cloning/Imaging Software Help Desk Phone Systems #J-18808-Ljbffr
$27 - $35 per hour
The IT Help Desk technician will be mainly responsible for managing the help desk ticketing system. Other duties will include inventory control and management, shipping and packing, answering the emergency help-desk phone line, assisting with Tier 1 ticket resolution, and...SuggestedHourly payWork at officeRemote workMonday to Friday- ...includes support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource...Suggested
Yochana
Walnut Creek, CA12 hours ago - ...Level III Technician Our client is a leading IT Solutions Company located in Concord, CA and they are in need of a Level III Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should...SuggestedLocal areaRemote work
K2 Staffing, LLC
Concord, CA4 days ago $30 - $35 per hour
...from Insight Global Our client is looking for a Desktop support technician to assist with running their day-to-day operations for their Desktop... ...about new Desktop Support Technician jobs in Walnut Creek, CA . IT Field Support Technician, IT Operations Senior Service Desk...SuggestedContract workCasual work- ...Summary Our client is a leading IT Solutions Company located in Concord, CA and they are in need of a Level III Technician . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building...SuggestedFull timeLocal areaRemote work
- Company Description Krg Tech inc (***) ***-***** Job Description Title: Windows Admin with E911 Testing experience Location - San Ramon, CA Duration: Contract Job Description: The requirement is to test E911 application that runs on Window desktop...Full timeContract work
krg technology
San Ramon, CA12 hours ago - Burns & McDonnell is seeking a Transmission Planning Project Manager to lead critical power system studies and client engagements across North America. You will direct multi-disciplinary teams, shape project scope and budgets, and coordinate with executives to drive successful...
Burns & McDonnell
Walnut Creek, CA19 hours ago $45k - $55k
...Job Description Job Description Position Summary Xantrion is seeking customer-focused IT Field Technician to provide dedicated onsite support. This role is ideal for entry-level technicians who thrive in a highly visible, hands-on support environment and enjoy building...Full timeWork at officeMonday to Friday- Job Title: IT Product Specialist Location: Fairfield, CA Job Description Department Overview: The IT Operations Tools Team manages... .... You will collaborate closely with engineers, architects, technicians, drafters, project teams, and TNP Product Managers to ensure that...For contractorsNight shift
TheCorporate
Benicia, CA1 day ago $43.66 - $57.34 per hour
...selected hire will work full‑time hours, with 50% of their time dedicated to BSL and 50% to EPS. Responsibilities include supporting IT infrastructure—Linux servers, storage systems, tape backups, printers, AV equipment, kiosks, and laptops—for a diverse community of staff...Hourly payFull timeLocal area$10k
...this position is not the right fit, we encourage you to visit our Careers page to explore other opportunities at ClearEdge or connect with one of our recruiters at ****@*****.***. ClearEdge is an equal opportunity employer. #J-18808-Ljbffr ClearEdge IT Solutions$125k - $190k
...The responsibilities include addressing IT issues, streamlining the onboarding and offboarding... ...privilege access. IT Operations and Helpdesk: Handle day-to-day end user IT tasks,... ...to support engineers, researchers, technicians, and business teams in a fast-paced, high...Work at office- ...Diesel And Gas Service Technician Duties and Responsibilities Inspect, repair, or overhaul trucks and other rolling equipment with diesel or gas engines Perform mechanical and preventive maintenance repairs to automotive, diesel, and other power-driven equipment...Work experience placement
- ...POSITION This role serves as the primary point of contact for our clients, acting as the voice of the company. When clients need help it is you they hear. We are currently seeking an experienced, professional, and approachable IT Support/Help Desk Engineer to join our...Work at officeRemote work
$70k - $90k
...and your career can flourish in multiple directions, we'd love to meet you. The Opportunity We're seeking a Level 2 IT Support Technician who is ready to make a real impact. This isn't a position where you'll feel like just a number—you'll be a valued member of...Work at officeRemote work$43.66 - $57.34 per hour
...This position is a member of the systems administration team which is responsible for the development, deployment, and support of IT infrastructure at the Berkeley Seismology Lab (BSL). This position additionally extends technical support to the Earth and Planetary...Hourly payFull timeLocal area$120k - $160k
...‑experts, and shipping pragmatic fixes fast—all while laying the groundwork for a future move into Hardware or Software Engineering. It requires field readiness, software debugging, data analysis, and direct collaboration with internal engineering and customer‑facing teams...Permanent employmentWork at office- ...Dental insurance ~ Employee discounts Are you a seasoned IT professional looking to take your career to the next level? Do... ...- Grow the team by mentoring and guiding Level 1 and Level 2 technicians and engineers, helping them develop their skills and confidence...Work at officeWeekend work
- The Software & Services Support team is seeking experienced Software Support professionals to provide Technical Support for the Predix Cloud: The Software Platform for the Industrial Internet. The Cloud Support Engineer needs to have experience with supporting applications...
$30 - $40 per hour
...Job Description Job Description IT Programmer & Analyst Location: Martinez, CA Pay/Salary Range: $30 - $40 per hour DOE Full Time, Onsite 6 month temporary role We are actively seeking an Information Systems Programmer and Analyst to join a highly respected...Hourly payFull timeTemporary workLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Helpdesk Technician. Be the first to apply!
- information technology support Walnut Creek, CA
- IT analyst Walnut Creek, CA
- it operations coordinator Walnut Creek, CA
- IT governance analyst Walnut Creek, CA
- IT network Walnut Creek, CA
- information technology work from home Walnut Creek, CA
- IT tech Walnut Creek, CA
- IT training Walnut Creek, CA
- remote health information technology Walnut Creek, CA
- information technology instructor Walnut Creek, CA