IT Helpdesk Technician

Manage the help desk ticketing system Inventory control and management Shipping and packing Answer emergency help-desk phone line Assist with Tier 1 ticket resolution Assist IT team in projects and daily operations as needed Respond to technical requests by phone, email, or ticketing system as needed to maintain SLAs and Help Desk coverage Track statistics on issue and problem resolutions Work with systems and network teams to resolve customer issues Answer help desk phone line and triage issues as needed Ensure duties are delegated properly and tasks are complete on time Asset management, shipping and tracking Requirements Highschool Diploma or GED A+ Certification (nice, but not required) Excellent Customer Service 1 year in IT Citrix Xen Desktop experience (nice but not required) Familiarity with cloning/imaging software for desktops/laptops Hands on experience providing level 1 support Basic knowledge of Active directory or similar user management technology Ability to quickly diagnose technical problems in person or remote Ability to manage multiple projects Ability to lift 50 pounds Understanding of general networking administration and Windows-based PC troubleshooting Ability to manage/administer ticketing systems Mac experience nice, but not required Windows Operating Systems knowledge Understanding of basic hardware (Laptop/Desktop/hardware peripherals) Core Competencies Demonstrates proficiency in managing help desk operations, including ticketing systems and customer support, while ensuring timely resolution of technical issues. Possesses foundational knowledge in networking administration and Windows-based troubleshooting. Highest-signal resume keywords Help Desk Management Customer Service Excellence Active Directory Knowledge Windows Operating Systems Technical Problem Diagnosis ATS Optimization Keywords Hard Skills Help Desk Ticketing System Management Inventory Control Technical Support Level 1 Cloning/Imaging Software Familiarity Networking Administration Windows Troubleshooting Asset Management Basic Hardware Knowledge Project Management Emergency Help Desk Response Soft Skills Excellent Communication Time Management Problem-Solving Team Collaboration Task Delegation Certifications & Qualifications High School Diploma or GED A+ Certification Industry Keywords IT Support Help Desk Operations Customer Issue Resolution Technical Requests SLA Maintenance Tools & Technologies Ticketing Systems Citrix Xen Desktop Windows Operating Systems Cloning/Imaging Software Help Desk Phone Systems #J-18808-Ljbffr