HR Shared Service Specialist

HR Shared Service Specialist

Our client, a global tech company, is seeking an HR Shared Service Specialist. Job Title: HR Shared Service Specialist Location: West Palm Beach, FL – Hybrid (3 days onsite per week) Duration: 12 Months Contract Pay range: $21 to $24 per hour (DOE)

Job Description:

• Deliver exceptional customer service by responding to HR-related inquiries from employees and managers through the employee portal.
• Support employees throughout all stages of the employee lifecycle.
• Ensure HR requests are resolved accurately and within established timelines.
• Create, maintain, and continuously improve internal HR knowledge base content to promote employee self-service.
• Identify, resolve, and escalate inconsistent or inefficient HR processes, policies, and practices.
• Mitigate HR risk and ensure compliance with company policies and procedures.
• Partner closely with HR Business Partners and Centers of Excellence, including Total Rewards, Payroll, and Talent Acquisition teams.
• Proactively identify service issues and business requirements.
• Provide recommendations for improvements to HR tools, processes, policies, and overall employee experience.
• Maintain accurate records and ensure compliance with HR policies, procedures, and regulatory requirements.
• Support HR operations and shared services initiatives to improve efficiency and service delivery.

Qualifications:

• Subject Matter Expertise (SME) in HR Operations.
• Hands-on experience supporting Employee Benefits Administration.
• Experience with Onboarding, I-9 Verification & Compliance, and Offboarding processes.
• Experience working with HRIS systems.
• Strong customer-facing HR support experience.
• Excellent verbal and written communication skills.
• Strong stakeholder management and interpersonal skills.
• Exceptional attention to detail and accuracy.
• Strong critical thinking and problem-solving abilities.
• Ability to learn quickly and connect information across multiple HR processes.
• Experience supporting HR Shared Services or HR Operations environments preferred.
• Knowledge of end-to-end HR processes is a plus.
• Experience with process improvement and knowledge management initiatives is preferred.

Additional Information:

• Candidates must be comfortable working in EST or PST time zones
• Opportunity for contract extension and/or conversion to full-time employment based on business needs and available headcount.

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.