Human Resources Shared Services Specialist

Duties:

• Deliver excellent customer service in response to HR queries from employees and managers, via the employee portal.
• Provide support to employees across all stages of the employee lifecycle.
• Ensure requests are resolved in an appropriate and timely manner.
• Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base.
• Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues.
• Develop strong relationships with HR Business Partners and Centers of Excellence, for example; Total Rewards, Payroll and Talent Acquisition.
• Ensure early identification of service issues and requirements.
• Provide input and insight for enhancement opportunities including tools, processes and policies.

Skills:

• Excellent verbal and written communication and articulation skills
• Attention to detail
• Quick learner and ability to connect dots
• Critical thinking

Education:

Nothing specific

Key Note:

I would like to hire people with specific expertise in the HR subject - looking for people who are SMEs in HR benefits, onboarding and I-9 process, offboarding, working in HRIS systems

I mentioned these under skills - eye for detail, great comm and articulation skills, quick learner and ability to connect dots