BUSINESS ADMINISTRATION-Executive Level

Job Description

Job Description

Community Mainstreaming Associates (CMA), our mission is to support individuals with developmental disabilities in living fulfilling, independent lives. Through our comprehensive services, we promote inclusion and empower those we serve to thrive within their communities. We are driven by compassion, innovation, accountability, and a strong commitment to making a difference. As CMA continues to grow, we are seeking an experienced executive leader to oversee critical administrative infrastructure and ensure our organization has the systems, resources, and safeguards needed to deliver high-quality services. Learn more about our impactful work at You’ll Love Working With Us

• Mission-Driven Leadership: Help shape the infrastructure that allows CMA to provide high-quality services to individuals with developmental disabilities.

• Executive-Level Impact: Partner with the CEO and Board on significant organizational, operational, financial, technology, facilities, risk, and compliance matters.

• Strategic Influence: Lead initiatives that strengthen organizational efficiency, accountability, sustainability, and growth.

• Cross-Functional Leadership: Work across technology, facilities, finance, fleet, risk, compliance, purchasing, and business operations.

• Growth & Innovation: Help build scalable systems and infrastructure to support new programs, locations, and future organizational growth.

• Meaningful Work: Use your expertise to strengthen an organization dedicated to improving the lives of individuals and families in the community.

What We Offer

• Executive-level leadership opportunity

• Strategic partnership with executive leadership and the Board

• Opportunity to shape organizational infrastructure and long-term growth

• Leadership of multiple business administration functions

• Opportunity to lead major capital and organizational initiatives

• Mission-driven and collaborative work environment

• Professional growth and leadership development opportunities

• Comprehensive benefits package

ResponsibilitiesTechnology & Business Services

• Establish the strategy, governance, and oversight framework for CMA's technology and business service functions.

• Oversee technology, cybersecurity, data protection, access controls, backup and recovery systems, equipment, telecommunications, applications, platforms, document services, supplies, and related policies.

• Manage technology and business service providers, vendors, contracts, assets, service levels, onboarding and offboarding controls, and replacement planning.

• Lead sourcing, negotiations, vendor management, and cost-saving initiatives.

• Ensure business systems and technology infrastructure are scalable, secure, reliable, and aligned with organizational needs.

Facilities & Capital Projects

• Ensure CMA properties are safe, secure, accessible, clean, functional, and properly maintained.

• Establish effective preventive maintenance, inspection, repair, and facility tracking systems.

• Lead renovations, expansions, major repairs, and capital improvement projects.

• Manage capital project budgets, schedules, bids, contractors, approvals, permits, inspections, quality standards, and regulatory requirements.

• Coordinate facility priorities with program leaders and executive leadership.

• Control project costs and provide executive leadership with regular updates regarding major capital projects.

Fleet, Insurance & Risk Management

• Oversee fleet safety, maintenance, acquisition, replacement, registration, inspection, disposal, and driver compliance.

• Monitor fleet costs and ensure transportation resources support program and operational needs.

• Manage insurance coverage, renewals, claims, certificates, and risk-related documentation.

• Coordinate risk assessments, mitigation strategies, and business continuity planning with leadership, brokers, and legal counsel.

• Identify operational risks and implement appropriate controls and mitigation strategies.

Compliance & Regulatory Oversight

• Oversee the Agency Compliance Officer and maintain an independent, adequately resourced compliance program.

• Ensure organizational compliance with applicable laws, contracts, policies, and regulatory requirements.

• Provide oversight related to Medicaid billing and documentation, OPWDD regulations, HIPAA, privacy, recordkeeping, individual rights, incident reporting, safeguarding, and employee obligations .

• Maintain internal controls designed to prevent, identify, investigate, report, and correct billing errors, overpayments, fraud, abuse, neglect, conflicts of interest, and other potential violations.

• Ensure compliance concerns are addressed appropriately and that individuals who report concerns are protected from retaliation.

• Review compliance risks and findings and escalate significant matters to appropriate leadership.

• Oversee corrective action plans, compliance training, audits, and investigations.

• Keep executive leadership and the Board informed of material compliance and risk developments.

Administration, Finance & Strategic Leadership

• Develop scalable administrative systems, policies, service standards, and performance measures to support organizational growth.

• Evaluate and streamline business processes to improve operational efficiency, service quality, accountability, and cost effectiveness.

• Develop and manage operating and capital budgets, expenditures, purchasing controls, contract controls, cost analysis, and financial reporting.

• Develop multi-year capital, equipment, technology, and infrastructure projections.

• Lead and develop Business Administration and Compliance staff through clear expectations, performance goals, accountability, succession planning, recruitment, retention, collaboration, and continuous improvement.

• Lead the strategic and operational management of CMA's social enterprise, including business planning, financial sustainability, performance monitoring, workforce coordination, community partnerships, and alignment with CMA's mission.

• Support implementation and advancement of CMA's strategic plan.

• Lead major organizational change initiatives and evaluate operational and industry trends.

• Advise the CEO and Board on significant operational, financial, technology, facilities, risk, compliance, and infrastructure matters.

• Develop performance measures and reporting systems that provide leadership with visibility into organizational operations and resource utilization.

Minimum Qualifications

• Bachelor's degree in a relevant field.

• Seven to ten years of progressive management experience , preferably within a nonprofit, healthcare, human services, or similarly complex organization.

• Demonstrated experience leading multiple administrative functions, including budgets, contracts, capital projects, facilities, fleet, insurance, risk, technology, cybersecurity, or compliance.

• Strong financial and analytical skills.

• Strong negotiation, communication, and problem-solving skills.

• Demonstrated ability to lead teams, manage complex projects, and collaborate across departments.

• Ability to develop and implement organizational policies, procedures, systems, and performance measures.

• Strong understanding of organizational risk, operational controls, and regulatory compliance

• Preferred:
  Master's degree in business administration, public administration, healthcare administration, nonprofit management, or a related field.
  Experience working within a New York State OPWDD environment
  Knowledge of Medicaid, HIPAA, privacy requirements, and regulations governing services for individuals with intellectual and developmental disabilities.
  Experience leading technology, cybersecurity, facilities, fleet, insurance, risk management, and compliance functions.
  Experience working directly with a CEO, executive leadership team, and/or Board of Directors.
  Experience leading organizational growth, restructuring, or major change initiatives.

  Key Success Factors
  Success in this position requires the ability to:

• Translate organizational strategy into effective administrative systems and operational priorities.

• Balance mission, regulatory requirements, financial sustainability, risk, and organizational growth.

• Build strong relationships across departments and communicate effectively with employees, leadership, vendors, regulators, and external partners.

• Use financial, operational, and performance data to inform decision-making.

• Anticipate infrastructure and administrative needs associated with organizational growth.

• Establish clear accountability, performance expectations, and service standards.

• Handle confidential, sensitive, and high-risk matters with discretion and sound judgment.

• Identify operational risks and implement practical strategies to mitigate them.

• Lead through change while maintaining organizational stability and service quality.

Generous Benefits

Comprehensive benefits package designed to support employees' health, financial well-being, and professional development.

Health & Wellness Benefits

• Medical Benefits: Generous employer contribution; eligibility begins the first day of the month following 60 days of employment.

• Employer-paid Dental Benefits

• Vision Plan

• Accident Insurance

• Critical Illness Insurance

• Pet Insurance

• Identity Theft & Fraud Protection

• Legal Services

Financial & Retirement Benefits

• 403(b) Retirement Plan with employer   match 

• Employer Sponsored Life Insurance

Lead the Future of CMA

If you're an experienced executive leader who combines strategic thinking with operational expertise, this is an opportunity to help shape the infrastructure and systems behind a mission-driven organization.

Join Community Mainstreaming Associates and help build the operational foundation needed to support continued growth, strengthen compliance, and advance our mission of empowering individuals with developmental disabilities.

Community Mainstreaming Associates is an Equal Opportunity Employer.