ServiceNow Developer

ServiceNow Software Engineer

As a ServiceNow Software Engineer, you will be a critical contributor within a team of highly skilled software engineers focused on delivery of important ServiceNow technology initiatives across the People Team. Working together with this team, our customers, and our partners, you will take on challenging technology implementation projects that simplify and enhance the everyday experiences of our employees.

Key Responsibilities (Objectives of the role):

• Transform business requirements and user stories into ServiceNow technology solutions
• Develop and configure ServiceNow catalog items, workflows, and custom Service portal pages/widgets to support the Business
• Provide release and incident management support for the supported tools and services
• Understand and practice ServiceNow best practices to maintain system compliance
• Design and implement feature and story solutions alongside other ServiceNow development and analyst team members
• Engage with the Architect and team leads to produce high-level and/or detailed design of requirements
• Ensure non-functional requirements are incorporated into solutions such as performance and availability
• Consistently deliver on story commitments for each sprint
• Resolve production incidents
• Conceptualize technical solutions to make both large and small improvements to the employee and user experience
• Develop and execute test scripts for functional testing and execute them as part of any ServiceNow upgrade and release
• Coordinate testing with Optum Technology QA team, ServiceNow Product team members, and with end users when needed, due to enhancements and bug defect fixes
• Communicate enhancements and changes by writing and publishing release notes and knowledge articles
• Serve as a subject matter expert to internal stakeholders on the HR module within ServiceNow and IT topics
• Support the ongoing peak, and cyclical processes such as Manager Planning and Open Enrollment and enterprise initiatives, as needed
• Interface with stakeholders to proactively address issues and support the service delivery
• Good Communication and Interpersonal skills
• Provide training and change management support, as needed
• Drive process optimization, efficiencies and productivity using automation
• Drive high-quality execution across organizational lines
• Work within an agile development/delivery framework

Required Qualifications:

• Bachelor's Degree OR equivalent work experience
• 5+ years of ServiceNow platform development experience
• 2+ years of Experience in the Case Management, Employee Service Center Portal, HRSD and Virtual Agent modules of ServiceNow
• 2+ years of experience with at least 1 scripting language such as JavaScript or AngularJS
• 1+ years of experience working within an Agile-development framework
• Hands-on experience developing applications in ServiceNow Service portal framework
• Hands-on experience with AngularJS, Service Portal widgets and pages
• Advanced level experience with ServiceNow's primary toolset:
• Service portal
• Business rules
• Client scripts
• Script includes
• Script actions/events
• Import sets
• Export sets
• Asynchronous transformation
• Scripted REST
• Development automation
• Automated test framework
• This role is not eligible for Visa Sponsorship

Preferred Qualifications:

• Health Care Industry experience
• Familiarity with API testing using postman
• SQL skills

Primary Skills: ServiceNow Development, Case Management, Employee Service Center Portal, HRSD and Virtual Agent modules of ServiceNow

Secondary Skills: at least 1 scripting language such as JavaScript or AngularJS