Service Coordinator

Job Description

Job Description

Service Coordinator

The Art of Cleaning / AOC Building Solutions, Bloomington, MN. Full-time, in office. $65,000.

We added hundreds of new customers this year and the schedule is bigger than one person can run from a cell phone. We're hiring someone to own it. If you're running the board at a plumbing, HVAC, lawn, pest, or cleaning company right now and you're tired of on-call rotations and after-hours emergencies, come run ours.

About us

The Art of Cleaning is a women-owned residential cleaning company founded in 2011 and serving the Twin Cities metro from St. Cloud to Lake Minnetonka to White Bear Lake. AOC Building Solutions is our commercial division serving offices, retail, schools, and multi-site accounts across Minnesota. Our cleaners are W-2 employees in company vehicles, we've been named to the Minneapolis/St. Paul Business Journal Fast 50 two years running (2025 and 2026), and we're not a franchise.

The role

You're the center of our daily operation and the person who keeps about 40 to 50 appointments a day running cleanly. Existing customers call or text you to move, add, or cancel visits; crews look to you for tomorrow's route; invoices go out the day of service because you sent them. New customers are handled by our residential estimator, so your phone is the one our 400 current customers call. We run everything on Jobber (scheduling, texting, invoicing), it's fully set up, and the procedures are written, so you're not learning by guesswork.

What you'll do

• Own the daily and weekly schedule: set up recurring visits, route crews, and handle reschedules and cancellations for roughly 400 residential customers and a growing commercial book

• Answer and return customer calls, texts, and emails during business hours, keep customer records in Jobber accurate, and pass new-customer inquiries to our estimator the same day

• Review and send the day's invoices in Jobber (about an hour a day) and check that they synced to QuickBooks

• Confirm tomorrow's visits with crews and flag capacity problems before they become missed appointments

• Keep the office running: supplies, crew paperwork, and the small things that fall between the owners

What we're looking for

Required:

• 2+ years scheduling, dispatching, or coordinating field crews at a home or skilled service business

• Daily hands-on experience in a field service platform or CRM (Jobber, Housecall Pro, ServiceTitan, Service Autopilot, or similar)

• Comfortable being the voice our customers hear when they call or text

• Experience preparing and sending customer invoices

Nice to have:

• Jobber specifically

• Residential cleaning or other recurring route-based service experience

• Spanish (our crews are bilingual)

• QuickBooks Online

Schedule and pay

Monday through Friday, daytime hours, in our Bloomington office. Weekends off. No on-call. No after-hours emergency line. Base pay $65,000. Benefits include a monthly health insurance stipend and paid time off.

How to apply

Apply with your resume and two or three sentences about the scheduling software you've used and how many techs or crews you were running. We read every application and reply within two business days.