Key Holder: Rock Hall, MD

Benefits Generous SPIFF Plans Generous employee discount programs Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees 401(k) Plan Company Contribution to Retirement Savings Plan Paid Training Flexible Work Schedule Direct Deposit—paid weekly for hourly positions Supplemental Insurance Policies: Disability, Life Insurance, Accident Company Paid Life Insurance for Eligible Employees Flexible Spending Account "FSA" for Eligible Employees Dependent Care FSA for Eligible Employees Generous Vacation Time for Eligible Employees Personal Time for Eligible Employees 6 Paid Holidays for Eligible Employees We are looking for friendly, customer‑oriented, and enthusiastic people to join the Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time! Position Summary Key Holders are responsible for opening and closing a store and perform other administrative duties in a retail setting. Their main duties include assisting customers when needed, making sure the store is organized, neat and tidy, and ensuring the alarm system is working properly. Job Functions Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly Partner with store management to coach all store staff on inventory management best practices as they apply to each person’s job duties Assist in training employees to maintain and update plan‑ograms throughout the store Execute the daily operational, day‑to‑day goals and priorities assigned by store management Assist in the training and development of peers Open and close registers Be responsible for counting money and making bank deposits while manager on duty Protect company assets by following all loss‑prevention procedures; train staff on same Maintain an open and positive relationship with the store management team Address all safety concerns immediately Report all incidents and accidents immediately and complete the online report form Update store management team about the progress of the store and staff on a regular basis Actively participate in daily huddle meetings Ensure all receiving is completed in compliance with company procedures to maintain an accurate inventory Review the daily W.E.A.D. (Walk Every Aisle Daily) appearance of in‑store displays, window displays, and end caps and oversee necessary changes to improve overall presentation Monitor all store transfers and expedite all outstanding transfers Be responsible for opening and closing the store and securing all store assets Process damaged and defective goods in a timely and accurate manner Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello’s Ace Hardware Use the E.C.E.T. (Every Customer, Every Time) process with every customer interaction Be "customer ready" whenever you are on the stage/sales floor Recommend related items when appropriate and execute the sales process Maintain awareness of all promotions and advertisements Uphold merchandising and store cleanliness standards Participate in the processing of new shipments and help the team keep the receiving and back‑stock area clean and organized Know the proper way to answer the telephone Be alert for possible merchandise losses; protect all company assets and report any missing or damaged merchandise to your supervisor Advise store management of any pricing errors Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, screen repair, and keys Ensure all shipments are packed out in their proper homes and all overstock is moved away Follow and enforce all policies in the company handbook Complete other duties as assigned Qualifications Retail Sales experience 1 year (Preferred) Retail Math experience 1 year (Preferred) Leadership experience 1 year (Preferred) Bi‑lingual (Preferred) Physical Requirements Essential Physical Ability: Frequency - Requirement Walking: Frequent - Flat surfaces from point to point Standing: Constant - All work performed on feet Sitting: None Stooping: Frequent - To pick up cartons at floor level Reaching: Frequent - To a height of 6 feet Lifting: Frequent - Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably Hand Dexterity: Frequent - Must be able to use at least one hand to operate register and complete paperwork Pushing/Pulling: Frequent - Move hand jacks from place to place Carrying: Frequent - Up to 50 lbs., up to 10 feet, occasionally more Climbing: Infrequent - Stairs in storage rooms, ladders Vision: Constant - Read labels, recognize boxes, safety in working Hearing: Constant - Safety signals #J-18808-Ljbffr Workstream