Operations Coordinator

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Training & development
• Wellness resources

Compensation : $20 to $22 per hour.

Job Type: Part Time, In Office (Murfreesboro, TN), Monday through Friday, about 23 to 25 hours per week

We are hiring an Operations Coordinator to join a growing plumbing company. This role keeps the office running day to day: answering calls, scheduling service appointments, dispatching routine jobs, and managing work orders for property management clients. It frees up the owner to focus on estimates, relationships, and growing the business.

This is a service operations role, not a sales or plumbing position. The right person is organized, calm under pressure, and good on the phone. They can juggle interruptions and several active jobs at once without letting anything slip, and they know when to handle something themselves and when to escalate it. Plumbing knowledge is helpful but not required.

Requirements:

1. Strong phone presence and clear written communication.
2. Calm, respectful, customer-first approach with tenants, property owners, and property managers.
3. Excellent organization and follow-through while handling interruptions and multiple active jobs.
4. Comfortable with browser-based software, calendars, attachments, and data entry.
5. Willing to learn Housecall Pro and AppFolio.
6. Able to work independently, protect customer information, and recognize when to escalate.
7. Available for consistent weekday hours and able to work fully on-site at the office.
8. Property management, dispatch, customer service, or office coordination experience preferred.
9. Plumbing knowledge is a plus but not required.

Responsibilities:

1. Answer incoming calls through the Housecall Pro dashboard, capture accurate job details, and return missed calls promptly.
2. Schedule service appointments and coordinate access and timing with tenants, owners, and property managers.
3. Keep customers updated on arrival windows, delays, and job status.
4. Manage property management work orders in AppFolio and Housecall Pro, including photos, documentation, status tracking, and closure.
5. Monitor technician schedules, dispatch routine calls, and communicate changes to the field.
6. Follow up on outstanding estimates and unscheduled work during quieter periods.
7. Keep clear notes and accurate job records so the next shift can pick up without guesswork.
8. Send a brief end-of-day summary of urgent callbacks, approvals needed, and open items.

This is an in-office position. Remote or hybrid work is not available.

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