Technical Program Manager

Job Requirements

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we're eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:

What You will Do:
Program Leadership: Own and drive end-to-end program execution for AIG sustenance and research workstreams, including issue triage, root cause analysis coordination, fix validation, and release management.

Cross-Functional Coordination: Partner with hardware engineering, firmware, systems validation, quality, and operations teams to prioritize and resolve field issues, customer escalations, and reliability improvements.

Research Program Management: Coordinate research initiatives spanning new sensor technologies, AI/ML integration, and next-generation hardware explorations from concept through feasibility and handoff to product teams.

Sustenance & Quality: Establish and maintain sustenance processes including defect tracking, field return analysis, firmware update planning, and regression prevention for in-market AIG products.

Stakeholder Communication: Provide clear, data-driven program status updates to leadership, including risk identification, mitigation plans, and trade-off recommendations.

Process Improvement: Develop and refine program management frameworks, tools, and best practices to improve team velocity, predictability, and cross-site collaboration (NY other Meta offices).

Vendor & Partner Management: Coordinate with external partners, component suppliers, and contract manufacturers as needed for sustenance and research activities.

Data-Driven Decision Making: Define and track key program metrics (defect density, fix turnaround time, research milestone velocity) to drive continuous improvement.

What You Will Bring:

• BS/MS in Electrical Engineering, Computer Science, Mechanical Engineering, or a related technical field.
• 7+ years of experience in technical program management within consumer electronics, wearables, or hardware product development.
• Proven track record of managing complex, cross-functional hardware/firmware programs from concept through production and post-launch sustenance.
• Strong understanding of hardware development lifecycle (EVT/DVT/PVT), system validation, and quality processes.
• Experience with defect tracking, triage processes, and root cause analysis methodologies (8D, Fishbone, 5-Why).
• Excellent communication and stakeholder management skills, with the ability to influence without authority across geographically distributed teams.

Preferred Qualifications

• Experience with smart glasses, AR/VR wearables, or IoT consumer electronics.
• Familiarity with RF/wireless systems (WiFi, BT/BLE), camera systems, audio pipelines, or sensor subsystems.
• Experience managing programs involving AI/ML feature development on edge devices.
• Background in systems coexistence, EMI/EMC, or hardware validation.
• Experience with Meta's internal tools and processes (GSD, Workplace, Tasks) is a plus.
• PMP, PgMP, or equivalent program management certification.

Pay Range: 120000 - 130000.

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Work Requirements:

This role is considered an on-site position located in New York
• You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.

Benefits

Full-time (Regular)
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Short/Long Term Disability