Care Navigator

What We Offer:


Purpose-Driven Work - Make a meaningful impact in the lives of individuals and communities throughout Western Massachusetts by helping people overcome barriers and connect to the care and resources they need.


Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.


Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.


Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.


Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.


Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:


As a Care Navigator , you'll work directly with individuals involved with the criminal justice system who may be experiencing behavioral health and/or substance use challenges. You'll help individuals overcome barriers to care, connect with community resources, and build the support they need to achieve greater stability and independence.

• Provide in-person, telephone, and telehealth care management and support to individuals on your caseload
• Meet with individuals in jails, hospitals, substance use treatment facilities, and other 24-hour settings to support discharge planning and connection to community services
• Serve as the primary point of contact for individuals on your caseload and help coordinate their care and supports
• Complete biopsychosocial assessments, individualized support plans, safety plans, and disenrollment plans in collaboration with individuals, providers, and natural supports
• Build collaborative relationships with probation and parole officers, court personnel, correctional staff, primary care providers, behavioral health and substance use providers, and other members of an individual's support network
• Help individuals access community resources, including health insurance, food and nutrition assistance, housing, financial assistance, utilities, education, employment, and legal resources
• Maintain professional and collaborative relationships with providers, community partners, and other supports
• Attend required meetings, trainings, and other program activities
• Complete required documentation and other duties as assigned

Who You Are:

• High school diploma required
• Community Health Worker certification and/or bachelor's degree preferred
• 1-2 years of experience in behavioral health, substance use, corrections, human services, or a related field required
• Knowledge of mental health and substance use disorders and experience connecting individuals to community resources
• Experience working with justice-involved individuals and/or justice system partners preferred
• Knowledge of care management and community-based services
• Strong communication, relationship-building, and collaboration skills
• Ability to develop therapeutic and supportive relationships with individuals served
• Spanish/English bilingual skills preferred
• Lived experience with the criminal justice system and/or recovery from behavioral health or substance use challenges preferred
• Comfortable using computer systems and electronic documentation
• Valid Massachusetts driver's license required
• Reliable transportation required; vehicle must be properly registered and inspected in accordance with Massachusetts requirements

We Hire for HEART!


Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Pay: $21.50- $25.27

How to Apply


If you're ready to bring your skills to a role where you can make a meaningful difference in the lives of individuals and help connect people to the resources and support they need, we'd love to hear from you!


You can send your resume to View email address on click.appcast.io or click "Apply for Job" below or visit to apply today.

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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