Clerk IV

The Department of Mental Health is seeking a dynamic and energetic individual to provide clerical support to the Quality Improvement Department. The selected candidate must be flexible, dependable, and interact well with professional staff, clerical support staff and patients. Please Note: This position is full time, 37.5 hours per week 8:00am-4:00pm. Days off are Saturday and Sunday Duties and Responsibilities (these are a general summary and are not all inclusive): · Enters patient data received from multiple sources into the Meditech system as required. · Identifies missing or inaccurate patient information, enters data corrections into DPH Meditech system · Collects and organizes Incident reports for input into the RL6/Datix system and ensures distribution to appropriate parties. · Takes minutes at Committee meetings and other meetings assigned for RISK, and CRC. Types and distributes minutes accordingly. · Receives daily census from units, identify errors, and facilitates corrections to ensure agreement between electronic and paper versions of any report. · Act as a contact person for other departments requesting information, training or reports related to the DPH Meditech system and Incident Report database. · Shreds all outdated information to maintain confidentiality. · Enter Restraint and Seclusion information into multiple databases. · Receives and enters information related to the Patient Satisfaction survey and coordinates the distribution of the survey to appropriate parties. · Assists the Director of Quality Improvement with data gathering for QI functions such as satisfaction survey preparation, coordination and administration of surveys, and generating reports from survey data. · Coordinates ordering and distributing supplies for QI Department. · Performs other related duties as required. Required Qualifications: · Knowledge of the English language, including spelling, word meaning and word usage. · Ability to understand and apply the laws, rules, policies and procedures governing assigned activities. · Ability to follow written and oral instructions. · Ability to work accurately with names, numbers, codes and/or symbols. · Ability to maintain accurate records. · Ability to exercise sound judgement and interact appropriately with multi-disciplinary staff. · Skills in operating general office machines and equipment, such as copiers, fax machine, and computers. · Knowledge of clerical office practices and procedures including office record keeping, office equipment and supplies, and business letter preparation. Preferred Qualifications: * Excellent interpersonal and communication skills with the aptitude to work independently and collaborate with multiple staff. * Proficiency using Microsoft Office products such as Word, Excel, Outlook and PowerPoint. * Given the population served, bilingual or multilingual fluency DMH Mission Statement: The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research. * About Tewksbury Hospital / : /* Tewksbury Hospital operates a 370-bed facility and a campus of over 700 acres of land. Its patient care services are provided under the auspices of the Department of Public Health and Mental Health. Joint Commission accredited LTAC hospital that provides high quality, comprehensive treatment, care, and comfort to adults with chronic medical and mental illness. A full range of services are provided including 24/7 Nursing, Nurse Practitioners, Medicine as well as psychiatric and psychological services, a 6- bed dialysis unit, clinical laboratory, radiology, respiratory care, nutrition, speech/language, pathology, occupational therapy, physical therapy, therapeutic recreation and arts, and pharmacy. Learn more:*// Pre-Hire Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants." Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests For questions about this requisition, please contact Employment and Staffing Customer Service at View phone number on click.appcast.io, option 4. Questions or issues regarding access/login credentials to MassCareers, please contact the Mass HR ESC at View phone number on click.appcast.io. First consideration will be given to those applicants that apply within the first 14 days. Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below: I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. * III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience.** IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.* **Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: * Administrative Services Organization: * Department of Mental Health Title: Clerk IV Location: Massachusetts-Tewksbury-365 East Street Requisition ID: 260004QD