Customer Service Technician

Job Description

Job Description

We are seeking a detail-oriented and motivated Customer Service Technician to support our sales and production teams in a PCB manufacturing environment. This role focuses on assisting customers with orders, providing updates, and ensuring clear communication between customers and internal departments.

This is an excellent opportunity for an entry-level candidate or recent graduate looking to build a strong foundation in customer service within a fast-paced manufacturing environment. 

Duties & Responsibilities

• Serve as a point of contact for customer inquiries, providing support via email and phone
• Assist with order entry, updates, and tracking to ensure timely delivery
• Review customer-provided documents for completeness and follow up if information is missing
• Communicate order status, changes, and any issues to customers and internal teams
• Work closely with sales, production, and engineering teams to support customer needs
• Help resolve order discrepancies, delivery issues, and general customer concerns
• Maintain accurate records of customer interactions, orders, and updates in internal systems
• Support the sales team with follow-ups, quotes, and general account support
• Participate in team meetings and assist with ongoing process improvements
• Follow company procedures, quality standards, and customer requirements

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• Experience in PCB manufacturing or electronics industry is a plus
• Strong communication and interpersonal skills
• Good organizational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Basic computer skills, including Microsoft Office (Excel, Outlook, Word)
• Willingness to learn and grow within a manufacturing environment
• Positive attitude and team-oriented mindset

We are an ITAR-compliant facility, and all employees must meet ITAR eligibility requirements.