Logistics Coordinator

Job Title

Logistics Coordinator

Education

Associate Degree

Location

Allentown - Allentown, PA 18106 US (Primary)

Career Level

Entry Level

Category

Operations

Job Type

Permanent

Job Description

About PSA BDP:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.


We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.


We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Freight Invoice Auditor

The Freight Invoice Auditor is responsible for accurately auditing carrier freight invoices in alignment with contracted rates and customer requirements. This role supports day-to-day audit operations by reviewing invoices, identifying discrepancies, and ensuring the timely resolution of issues with carriers and customers.

The ideal candidate will have experience in freight audit/payment processes, strong attention to detail, and a foundational understanding of transportation operations, including carrier contracts, pricing structures, and billing practices.

Responsibilities

• Review and interpret customer contracts and carrier agreements to accurately audit freight invoices and ensure alignment with contracted rates.
• Identify, investigate, and resolve discrepancies between billed charges and contracted pricing, including managing balance dues and exceptions with carriers and customers.
• Process and validate freight invoices using audit/payment systems, TMS platforms, and internal tools, ensuring accuracy and timeliness in line with SLAs.
• Serve as a primary point of contact for audit and freight payment inquiries, supporting both customers and carriers while maintaining strong working relationships.
• Maintain accurate documentation of audit activity, including findings, adjustments, and communications.
• Collaborate with internal teams to support information flow, resolve issues, and drive continuous improvement in audit processes.
• Follow and support established audit procedures, SOPs, and ticketing workflows to ensure consistent and efficient operations.
• Assist with freight payment processing across multiple transportation modes, including LTL, Truckload, Bulk, Drayage, Rail, and international shipments.
• Support new customer implementations by assisting with audit and billing setup requirements.
• Provide general operational support as needed, including call center assistance, mail handling, and other departmental tasks.
• Perform additional duties and special projects as assigned.

Exemption Type

Non-Exempt (Hourly)

Job Requirements

Qualifications

2-5 years of experience in transportation operations, logistics coordination, supply chain, customer operations, or a related field preferred.

Transportation Operations Knowledge:

• Basic to intermediate understanding of Less-than-Truckload (LTL) and Bulk transportation operations.
• Familiarity with shipment scheduling, tracking, routing guides, freight execution, and carrier communication processes.
• Understanding of freight terminology including NMFC classifications, accessorial charges, transit expectations, and shipment visibility.
• Knowledge of additional transportation modes such as Drayage, Intermodal, Rail, and Parcel is a plus.
• Ability to interpret customer routing guides, operational SOPs, shipment instructions, and carrier requirements.
• Understanding of transportation service expectations, appointment scheduling, and milestone tracking processes.

Customer Service & Communication Skills:

• Strong customer service mindset with the ability to communicate professionally with customers, carriers, and internal operational teams.
• Ability to provide proactive shipment updates, resolve transportation issues, and manage customer expectations in a fast-paced environment.
• Strong problem-solving and critical-thinking skills with the ability to escalate operational concerns appropriately.
• Ability to collaborate effectively across operations, brokerage, procurement, carrier relations, and account management teams.

Technical Skills:

• Experience working with Transportation Management Systems (TMS) and transportation visibility platforms preferred.
• Experience with Descartes/3GTMS or similar transportation platforms is a plus.
• Proficiency in Microsoft Office Suite, particularly Microsoft Excel and Outlook.
• Beginner to intermediate Excel skills including sorting, filtering, pivot tables, and basic formulas.
• Strong attention to detail with the ability to maintain accurate shipment data, tracking milestones, and operational updates.
• Ability to multitask, prioritize workload, and manage multiple shipments simultaneously while meeting deadlines.

Preferred Qualifications

• Experience working in a managed transportation, brokerage, customer operations, or third-party logistics (3PL) environment.
• Associate's or Bachelor's degree in Supply Chain, Logistics, Business, or related field preferred but not required.
• Exposure to transportation optimization initiatives such as LTL-to-TL consolidations, stop-off optimization, routing efficiency, and spot quote management.
• Experience supporting customers within chemical, industrial, manufacturing, retail, or life sciences industries is a plus.

Key Attributes for Success

• Highly organized and detail-oriented with strong operational follow-through.
• Strong sense of urgency and ability to manage competing priorities in a high-volume transportation environment.
• Customer-focused with the ability to build positive working relationships and maintain high service levels.
• Proactive communicator who can effectively manage shipment issues, delays, and service exceptions.
• Team-oriented with a collaborative approach to solving operational and customer challenges.
• Ability to work independently while following established operational procedures and customer requirements.
• Results-driven with a focus on operational execution, shipment visibility, and customer satisfaction.

Please note: There is no relocation or immigration assistance associated with this opening.


Compensation is based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and a casual dress environment.


Please visit our website:


*** This is a great opportunity to advance your career! Come join our growing BDP team!***

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