Office Coordinator

Job Description

Job Description

At Prairie Medical Physicians Group, S.C. , we believe that exceptional healthcare starts the moment a patient walks through our doors. Located in Palos Hills, IL, our practice is dedicated to providing compassionate, comprehensive primary and internal medicine care to our community. We pride ourselves on creating a warm, welcoming, and highly efficient environment where patient well-being is always the top priority.

As our Medical Office Coordinator / Receptionist , you will be the face and voice of our practice—playing a crucial role in shaping the patient experience from their first point of contact.

Position Overview

We are seeking a friendly, professional, and organized Office Coordinator to join our team. In this role, you will manage front-desk operations, coordinate patient check-ins and check-outs, schedule appointments, and ensure the administrative side of our clinic runs seamlessly.

The ideal candidate is a proactive multi-tasker who thrives in a fast-paced medical setting, possesses excellent communication skills, and handles patient interactions with empathy and discretion.

Key Responsibilities

• Patient Welcoming & Check-In: Greet patients warmly, verify demographic and insurance information, and manage the check-in/check-out process.
• Phone & Communication Management: Answer incoming calls, address patient inquiries, take accurate messages, and route calls to clinical staff when appropriate.
• Scheduling: Coordinate and manage appointment books for our physicians, ensuring optimal scheduling flow.
• Insurance Verification: Assist in verifying insurance eligibility, collecting copays, and processing patient payments.
• Administrative Support: Maintain neat digital and physical patient records (utilizing Electronic Medical Records/EMR software), sort incoming faxes/mail, and assist with general office upkeep.
• Compliance: Maintain strict patient confidentiality in accordance with HIPAA guidelines.

Qualifications & Requirements

• Experience: 1 to 2 years of experience as a medical receptionist, front desk receptionist, or in a similar healthcare administrative role is preferred (but we are willing to train the right candidate with strong customer service background).
• Technical Skills: Familiarity with Electronic Medical Records (EMR/EHR) software and general computer proficiency (MS Office, emails).
• Skills & Abilities:
• • Exceptional interpersonal, active listening, and communication skills.
  • Strong organizational capabilities with high attention to detail.
  • Ability to remain calm, professional, and empathetic in a busy clinic environment.
• Education: High school diploma or equivalent (Associate’s degree or medical office training certification is a plus).

What We Offer

• Competitive Compensation - Starting hourly rate $20 - $24 (based on experience)
• A Supportive Work Culture: Join a collaborative, professional medical team where your contributions are highly valued.