Tier 2 IT Help Desk Engineer — M365 & Jira Expert
Concept Plus, LLC
Concept Plus is seeking an ambitious Tier 2 Help Desk Engineer to support 300+ users and optimize IT operations from our Fairfax, VA site. You will resolve Tier 2 incidents, guide Tier 1 staff, and engage Tier 3 for complex infrastructure issues while improving workflows and documentation. Ideal candidates bring 3–5 years of IT help desk experience, strong Microsoft 365 and SharePoint skills, and a collaborative mindset aligned with federal contracting standards (CMMC/NIST). #J-18808-Ljbffr Concept Plus, LLC
Vacancy posted 2 days ago
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