Senior Technical Account Manager (Cloud Infrastructure) (all genders)(EN)

We are looking for a full‑time, permanent Lead Technical Account Manager – Cloud Infrastructure & Strategic Accounts (all genders) to start as soon as possible. We live remote‑first, but you have the freedom to choose whether you want to work hybrid or completely on‑site depending on your proximity to one of our locations. At Contabo, you won’t be taking on a traditional account‑management role or a purely sales‑focused position. This role combines strategic client development, technical infrastructure consulting, team leadership, and the further expansion of our key account and customer success teams. More than 250,000 customers in over 190 countries already rely on our VPS and bare‑metal infrastructure. Our growth stems primarily from existing customers expanding their infrastructure: more instances, additional locations, new services, and long‑term technical partnerships. That is exactly why we are looking to fill this role. You will work closely with our most important international accounts, further develop our three‑person KAM team, and, together with Product, Operations, and Support, establish a scalable setup for strategic customer development. At the same time, you are comfortable navigating the environment of modern AI/GPU workloads and can speak credibly with technical decision‑makers about infrastructure, scaling, and workload requirements without needing to be an engineer yourself. This role is intentionally not a purely administrative one. Much of the groundwork has already been laid, but standards, processes, and control mechanisms need to be further refined—for example, in areas such as OBR structures, account health, expansion strategies, and the systematic integration of customer feedback into product and operations. To achieve this, you need a proactive mindset rather than a “by‑the‑book” approach. We offer you the freedom to do just that. What You’ll Be Doing You’ll strategically develop our most important international key accounts—focusing on long‑term growth, infrastructure utilization, and stable customer relationships, not just the next quick deal. You’ll turn OBRs into a real management tool for customer relationships, lead them through the process, and establish standards for data‑driven customer management, expansion potential, risk identification, and account health. You’ll advise technical contacts on VPS, bare‑metal, and infrastructure topics, as well as modern AI/GPU workloads. Together with Product, Operations, and Support, you will further develop a scalable key account and customer success setup. You will lead our three‑person KAM team both technically and managerially, and further develop standards, role definitions, and prioritization. You will represent Contabo at select customer events, infrastructure and AI events, and relevant tech communities. Must‑haves Several years of experience as a Technical Account Manager, Strategic Customer Success Manager, or Enterprise Account Manager in the cloud, hosting, or infrastructure sector A solid technical understanding of VPS, bare‑metal, or cloud infrastructure, and the ability to engage with engineers, DevOps teams, and technical decision‑makers on an equal footing Up‑to‑date market knowledge in the cloud and infrastructure space—you’re familiar with competitors, trends, and technological shifts, and use this knowledge to better position Contabo’s offerings Genuine enthusiasm for AI and market developments—you track how AI impacts infrastructure, workloads, and customer needs, and actively incorporate this knowledge into customer discussions Experience with strategic customer development, including expansion, retention, NRR, or comparable metrics Experience with OBR/QBR formats or comparable executive review structures Experience leading teams A structured, analytical, and data‑driven approach to work Excellent German and English language skills Nice‑to‑have Experience with CRM, usage, or account health tools International experience and willingness to travel regularly and attend events Awesome Prospects At Contabo, we are constantly evolving. Our growth creates space for new ideas, ownership, and real impact for people who want to make a difference. What defines us is trust, direct communication, and an open feedback culture. We believe the best solutions are built together and that everyone has the opportunity to contribute, grow, and leave their own footprint. Additionally, we offer: Work the way that fits your life – Remote or hybrid with flexible hours for a healthy work‑life balance and the same technical equipment at home as in the office Experience real freedom – Workation across the EU and in our summer office in Mallorca Stay active and healthy – Access to EGYM Wellpass and thousands of fitness and wellness facilities Enjoy exclusive perks – Attractive discounts on many products and services through our corporate benefits program Recharge your energy – 30 days of vacation plus additional days off on Christmas Eve and New Year’s Eve Give back – An extra day off to get involved in social activities through our Volunteer Day Make an impact – Take ownership and bring your ideas to life with real creative freedom Keep growing – Individual professional and personal development opportunities in an innovative tech environment Feel comfortable where you work – Modern, conveniently located offices across our European locations Be part of a diverse team – Work in an international environment shaped by diversity Create lasting memories – Company events and team activities you won’t forget #J-18808-Ljbffr Contabo