Senior Account Manager - DACH/ Europe

We’re an Equal Opportunity employer. All decisions, such as hiring, promotion, etc., are made without bias. We welcome everyone, regardless of race, gender, background, or identity. Feel free to share your pronouns in your application (e.g. she/her, he/him, they/them). At OpenProject, we build user‑centric open source project management software that helps teams plan, collaborate, and deliver work more effectively. We believe great software - and great organisations - empower people to organise work in a way that supports autonomy, accountability, and collaboration across boundaries. As Senior Account Manager DACH, you’ll play a key role in turning that vision into reality. You’ll contribute to our mission by building trusted relationships with new and existing German- and English-speaking customers, guiding them from first engagement through successful adoption, and helping organisations introduce OpenProject as a sustainable, open source alternative. Your mission In this role, you will: Build and maintain strong, long‑lasting relationships with potential clients, with a focus on German-speaking customers by identifying and tailoring solutions to their individual needs, making sure they receive a timely response and suggesting best practices to them. Conduct demo sessions for OpenProject prospects (in person and remote) and clients based on customer needs. Negotiate tender and contract terms and conditions to meet both client and company needs. Lead and accomplish Proof of Concepts to successfully introduce OpenProject at large organisations, managing stakeholder interactions and providing training and consulting support. Represent our team at conferences, connecting with clients and partners and presenting OpenProject, delivering talks, taking part in podcasts or other interviews. Collaborate with our partners to deliver the best solutions for new customers. Work hands‑on where needed, while also thinking systemically about how your work fits into the bigger picture. Communicate clearly and proactively in a remote‑first environment, adapting your message to different audiences and contexts. Collaborate cross‑functionally with teams such as Sales, Customer Support, Product, Engineering and Marketing to ensure shared understanding and coordinated execution. Bring in your own approaches, insights, and lessons learned from previous roles and experiences. What You’ll Bring We’re looking for someone who has: Strong written communication skills and fluency in German (native level) and English (our business language). French or Spanish is a plus, but not required. Proven experience in sales or customer success, with a track record of delivering meaningful outcomes. Effective communication and active listening skills to communicate, present, and influence credibly and effectively at all levels of the organisation, including executive and C-level. A strong technical and product understanding, caring deeply about why and for whom the work is done. The ability to collaborate confidently with specialists and stakeholders across disciplines. A genuine care about providing exceptional service to clients and users. Curiosity, openness to experimentation, and a willingness to engage in thoughtful - sometimes passionate - discussions with peers. Passion for Open Source. Experience working in a remote‑first environment, with a high degree of autonomy and flexibility. Familiarity with OpenProject or Jira (as a plus, not required). What Awaits You The best of both worlds: the creative challenges and learning opportunities of a start‑up, combined with the stability of a well‑established company and a team of dedicated professionals. The opportunity to contribute to a high‑visibility open source project with strong values around transparency and collaboration. A culture of continuous learning, feedback, and shared ownership. Our annual Passion Time off‑site, where cross‑functional teams work on self‑chosen initiatives with real business impact. Employee benefits such as job bikes and paid child care. Exposure to a diverse and inspiring user base, including NGOs, open source initiatives, public institutions, and global enterprises. #J-18808-Ljbffr OpenProject