Coordinator, Elevator Maintenance & Repair

Coordinate elevator services, ensure compliance, and keep critical operations running across a multi‑site environment at Duke Health. Serve as the primary liaison with contracted elevator service vendors and internal stakeholders to ensure timely maintenance, regulatory compliance, and operational continuity. Provide operational support to the Supervisor and act as Lead in their absence. Periodic scheduled after‑hours work is required. Minimum Qualifications High school diploma or equivalent. Technical training or coursework in a mechanical, electrical, or facilities‑related field preferred. State of NC contractor’s license in a specific trade may be required or preferred. 4 years of experience in facilities operations, skilled trades coordination, or vendor/contract management. (For maintenance and repair experience, a minimum of four years related to the specific equipment or four years of trades experience with at least one year related experience.) Knowledge, Skills, and Abilities Knowledge of maintenance coordination, work order systems, and vendor management practices. Ability to interpret reports, technical documentation, and regulatory requirements. Strong organizational and communication skills. Ability to manage multiple priorities in a fast‑paced healthcare environment. Ability to respond effectively in urgent or emergency situations. Vendor & Contract Coordination Coordinate daily activities of contracted elevator service providers, ensuring timely completion of maintenance, service calls, and repairs. Monitor vendor performance, service quality, and adherence to contract terms, codes, and safety requirements. Serve as primary point of contact for routine vendor communications and issue resolution. Maintenance & Compliance Support Assist in maintaining preventive maintenance schedules and tracking completion of required inspections. Monitor deficiency reports and ensure timely follow‑up actions. Assist in maintaining records related to inspections, repairs, and compliance with N.C. Department of Labor requirements. Coordinate and participate in required regulatory inspections and testing (e.g., fire service testing). Operational Coordination Respond to elevator outages and coordinate vendor response, including escalations for critical issues such as patient/staff/visitor entrapments. Track service requests and ensure timely resolution and communication with impacted departments. Support coordination of elevator downtime with clinical and operational stakeholders. Project & Invoice Support Assist in coordination of modernization projects, working with vendors, consultants, and internal teams. Review service tickets and assist in invoice verification for accuracy prior to approval. Support documentation for capital projects and system upgrades. Program Support / Acting Lead Responsibilities Provide day‑to‑day operational support to the Supervisor. Serve as acting lead during Supervisor absence, including prioritization of work and vendor coordination. Help identify service trends, recurring issues, and opportunities for improvement. Participate in incident reviews and investigations as needed. Perform other related duties incidental to the work described herein. Anticipated Pay Range: Annual base salary range USD $23.58 to USD $38.97. Compensation factors include scope and responsibilities of the position, candidate’s experience and education, internal peer equity, and market considerations. Your total compensation includes comprehensive medical and dental care programs, generous retirement benefits, and a wide array of family‑friendly and cultural programs for eligible team members. Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or military status. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: View email address on click.appcast.io; phone: View phone number on click.appcast.io). #J-18808-Ljbffr Duke Clinical Research Institute