Business Analyst

Domain SME For Inventory, Fulfillment, Warehouse Operations, Logistics

Serve as the domain SME for Inventory, Fulfillment, Warehouse Operations, Logistics, ATP/ETA, Intercompany Supply Chain, Goods in Transit, and 3PL processes within International Order to Cash. Design D365 functional solutions and configuration approaches in consultation with the Functional Lead and Product Owner/Product Manager. Analyze and improve order-to-fulfillment processes, including inventory availability, allocation, reservation, picking, packing, shipment, delivery, transfers, partial delivery, cancellation, and item substitution. Own functional analysis for 3PL and EDI flows, including item and ASN messages, picking and load confirmations, stock adjustments, shipment interfaces, and warehouse exceptions. Assess cross-functional impacts across Sales, Accounts Receivable, product master data, Finance, integrations, portals, and external warehouse or corporate systems. Lead functional validation and UAT for enhancements, defects, D365 upgrades, integrations, and country-specific changes; confirm readiness for production deployment. Act as the senior functional escalation point for complex SCM and fulfillment incidents while the support team retains ticket ownership. Lead functional root-cause analysis with Support, Engineering, QA, and Integration teams, and recommend sustainable corrective actions. Review proposed solutions and FDDs from related domains for SCM, inventory, fulfillment, and downstream operational impact. Maintain current-state and future-state process flows, business rules, configuration rationale, integration dependencies, and key design decisions. Preserve institutional knowledge and support documentation needed for stable D365 operations and future ERP transformation activities. Partner with global business teams and product stakeholders to prioritize improvements, simplify processes, and reduce recurring operational issues.