Technical Solutions Consultant (Solutions Engineer - ITS) (Dallas)

Applications Specialist (Technical Sales Support – Dallas) Wavetronix is looking for an Applications Specialist who is eager to help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing products. The role will be full time onsite in our Dallas, TX office and will involve travel. Preferred Qualifications 3+ years in technical sales Self starter Ability to execute presentations to large groups Ability to travel 50% or more of the month A Successful Applications Specialist Will Exhibit Wavetronix core values: People First: demonstrates professional behavior, is a stabilizing team influence, and builds the team upward. Growth Mindset: works to constantly improve processes and improve personally. Innovation Driven: has ability to solve problems. Master installation and configuration of Wavetronix core products Demonstrate and troubleshoot Wavetronix products Build positive relationships with customers Be self‑motivated and enjoy working on and with teams Have clear written and verbal communication skills Be intrinsically motivated and enjoy working with the customer Able to work flexible shifts and adapt workflow to changing project schedules Have previous field service experience in traffic signal/ITS cabinets (at least 5 years) Provide technical training (typically up to 10 people) on products as needed either in the field or in office Have the ability to give technical presentations Review plans and design Wavetronix products into projects Conduct technical site surveys Provide service and customer support both in the field and over the phone Help manage all on‑site installation/configuration of products Diagnose errors or technical problems and determine proper solutions Document processes and produce timely and detailed trip reports Cooperate with the team and share information across the organization Comprehend customer requirements and make appropriate recommendations Keep track of current projects and support cases in CRM Have a basic understanding of networking Be excited about personal development and eager to engage in development training Travel as required within and between territories. Technical degree (EE, EET) or certifications in ITS/traffic industry preferred Training Milestones 3‑Month Milestones Understand company core values, strategies, and initiatives Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment Use mobile tools and applications effectively Maintain a positive relationship with Wavetronix customers Understand and communicate technical procedures and processes to customers Comprehend customer requirements and make appropriate recommendations to the client Communicate and cooperate with Technical Services and share information across the organization 6‑Month Milestones Master installation and configuration of Wavetronix products Ability to troubleshoot, test, repair, and service technical equipment Functional knowledge of Wavetronix non‑core product line 12‑Month Milestones Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products Learn intersection and controller cabinet basic operation Perform at least 5 solo technical customer visits About Wavetronix Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Applications Specialists can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person, be willing to get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem. Wavetronix’s purpose is to enable rewarding careers and foster personal development. We see our growth over the last 25+ years and continue to invest in long‑term opportunities. Wavetronix is an affirmative action equal opportunity employer. Additional Titles Technical Solutions Consultant (Solutions Engineer / Pre‑Sales – ITS) Technical Solutions Consultant (Solutions Engineer – ITS) Technical Solutions Consultant (Solutions Engineer – ITS) (Dallas) #J-18808-Ljbffr Wavetronix