Senior IT Technician

What You'll DoProvide advanced troubleshooting and support for Windows workstations, laptops, and peripheralsAct as a technical escalation point for complex desktop and endpoint issuesManage workstation imaging, configuration, and lifecycle managementSupport Microsoft 365, Windows 11, Active Directory, Azure AD, Intune, and Group PolicyMaintain and monitor server backups and disaster recovery systemsSupport and maintain network infrastructure including switches, routers, and firewallsDocument IT procedures, configurations, and troubleshooting processesProvide technical training and guidance to employeesMentor junior IT technicians and promote best practicesEvaluate and recommend hardware and software solutionsCollaborate with internal teams and external vendors to support business technology needsWhat We're Looking For5+ years of IT support experienceAssociate degree in Information Technology or equivalent experienceStrong expertise supporting Windows 11 and Microsoft 365 environmentsExperience with Active Directory, Azure AD, Intune, and endpoint managementFamiliarity with network infrastructure (switches, routers, firewalls)Experience with backup and disaster recovery solutionsProfessional certifications such as CompTIA A+, MCSA, or CCNA are a plusKey SkillsAdvanced troubleshooting and analytical problem-solvingExcellent communication and documentation skillsStrong organization and attention to detailAbility to manage multiple priorities in a fast-paced environmentCustomer-focused mindset with strong interpersonal skillsAbility to work independently and remain calm under pressureWhy Join OpenTech Alliance?At OpenTech Alliance, you'll join a collaborative IT team where your technical expertise directly supports business success. We value innovation, teamwork, and continuous learning. You'll have the opportunity to work with modern technologies, improve IT operations, and grow your career while making a real impact across the organization.Work EnvironmentThis role operates primarily in a professional office environment with occasional work in equipment rooms or workspace installations. Some after-hours support may be required during major incidents, system upgrades, or critical projects.Interested?We'd love to hear from you. Apply today and help us build a reliable, secure, and high-performing technology environment for our team. #J-18808-Ljbffr OpenTech Alliance