BDC Sales Representative
AutoGrupo
Job Description
Job Description
Función Principal del Puesto:
Se encarga de cumplir con los objetivos de volumen de citas para ventas, estrategias para generar tráfico en los diferentes showrooms y cumple con las estrategias promocionales. Ofrece un servicio de calidad a cada cliente y se asegura de dar seguimiento continuo.
Funciones esenciales:
- Asegurar el manejo de cada llamada inbound.
- Registrar cada llamada recibida o realizada en el CRM.
- Utilización del script y (power tracs) en cada llamada para asegurar la excelencia en el servicio al cliente.
- Ejecutar las estrategias para generar volumen de llamadas y tráfico.
- Persuadir los clientes en cada llamada para convertirla en una oportunidad.
- Asegurar la justa distribución de citas por vendedor.
- Mantener comunicación diariamente con los vendedores para asegurar la asistencia y el registro de cada cliente correctamente.
- Mantener comunicación diaria con Gerentes, Vendedores y/o Greeters para asegurar la asistencia y el registro de cada cliente correctamente.
- Realizar el 100% de las llamadas de confirmaciones de citas.
- Realizar el 100% de las llamadas de los clientes que no llegaron.
- Realizar el 100% de las llamadas de campañas asignadas.
- Dar seguimiento a cada oportunidad con el fin de crear una relación a largo plazo.
- Mantener la ética profesional en todo momento y ante cualquier situación.
- Mantenerse al tanto de promociones y/o especiales en el departamento de ventas y/o servicio.
- Tener un entendimiento sólido de los productos de la compañía.
- Monitorear y cumplir diariamente los resultados de las metas, basadas en los indicadores claves de BDC (KPI’s).
- Mantener comunicación directa con el Supervisor de BDC.
- Fomentar la buena comunicación y trabajo en equipo.
Requisitos:
- Grado Técnico o Grado Asociado (preferiblemente) en Mercadeo o Administración de empresas.
- Experiencia mínima 2 años en puestos similares.
- Dominio de los idiomas español e inglés (gramatical, conversacional, comprensión).
- Dominio de programas y/o aplicaciones de computadora tales como; CDK, MS, Office, Excel, Outlook.
- Excelentes aptitudes de comunicación interpersonal y de redacción.
Beneficios:
- Plan Médico
- Seguro de Vida
- Vacaciones y Enfermedad
- Descuentos de Empleados
- Pay Plan Competitivo
Vacancy posted 20 days ago
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