PATIENT FOOD SERVICES MANAGER

Patient Services Manager

We are seeking an experienced Patient Services Manager to lead our Patient Services team within an acute care environment. This role is responsible for overseeing patient dining operations, ensuring regulatory compliance, enhancing patient satisfaction, and developing a high-performing team dedicated to exceptional service.

Key Responsibilities:

• Lead and manage patient food service operations to meet the nutritional needs and preferences of patients in accordance with physician orders and clinical guidelines.
• Recruit, train, coach, mentor, and develop Patient Services team members to maintain a culture of excellence and accountability.
• Ensure compliance with prescribed dietary restrictions and modified diets while delivering quality meal service that supports patient satisfaction.
• Drive initiatives that contribute to achieving and exceeding patient satisfaction goals.
• Maintain compliance with all federal, state, and accrediting agency regulations, including HIPAA requirements, patient rights policies, and facility confidentiality standards.
• Participate in and/or lead patient satisfaction programs, departmental meetings, and Quality Assurance/Performance Improvement (QAPI) initiatives.

Qualifications:

• Associate degree with at least one (1) year of experience in food service or a related field, or a bachelor's degree in Food Service Management, Food Service Technology, Nutrition, Hospitality Management, or a related discipline.
• Certified Dietary Manager (CDM), Registered Diet Technician (RDT), or Registered Dietitian (RD) credential preferred.
• Minimum of one (1) year of food service management experience, preferably within an acute care or healthcare setting.
• ServSafe® Certification preferred.
• Proficiency with Microsoft Office applications, electronic medical records (EMR), and diet office management systems.
• Strong leadership, communication, organizational, and customer service skills.

Why Join Us?

This is an excellent opportunity for a service-focused healthcare leader to make a meaningful impact on the patient experience while supporting quality care and operational excellence in a fast-paced acute care setting.

Associates at Morrison Healthcare are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.