Associate Business Analyst

Job Description The Associate Business Analyst ensures internal systems and applications support schools and departments service models, business processes and operations. This Associate Business Analyst is responsible for developing and managing programs and processes that support faculty and student success, which includes evaluating internal processes, identifying opportunities for improvement, and implementing solutions. This position supports various activities related to identifying and implementing efficiencies, creating operational scale, and enhancing technology that supports business objectives. This position collaborates with cross‑functional teams, faculty, staff, and leaders to produce program and process deliverables. Primary Responsibilities Conductes business process and workflow analyses. Develops business process descriptions, use cases, and scenarios. Compiles and delivers accurate data and reports to inform and educate leadership on program and process objectives and to support leadership decisions. Participates in the development of programs, processes, and systems that support department, program objectives, and enhance student success. Researches and responds to students, faculty, and staff comments, concerns, and questions regarding programs and processes. Monitors and manages program systems and processes, identifies opportunities for improvement, and develops creative solutions to resolve process and data issues and drive continuous improvement. Organizes and monitors projects through completion and guides others on the team in collaborative efforts. Evaluates information gathered from multiple sources, reconciles any inconsistencies, identifies and resolves underlying data issues. Collaborates with internal customers and project teams to identify user needs and develops program and process requirements. Performs quality audits on data used in programs, processes, reports, and dashboards and resolves any data issues. Facilitate cross‑functional coordination and collaboration within and outside the department. Performs other job‑related duties as assigned. Knowledge, Skills, and Abilities Solid technical, analytical, and problem‑solving skills. Passionate about driving performance improvements. Experienced in reading and developing process flows and value stream maps. Process orientated with a capability to take the operations to a continuous improvement journey. Understanding WGU's competency‑based education model. Strong organizational skills with a high attention to detail. Ability to build consensus and motivate others. Ability to manage and report data on several projects/initiatives at once. Excellent oral and written communication skills. Superior interpersonal and communication skills with the ability to interface with all levels within the organization and with external vendors. Understands projects and initiatives within the department. Creative mindset for recommending new initiatives. Ability to create and track data related to project impact. Ability to plan and meet schedules. Work equally well in self‑managed and team‑based projects. Creative, good‑natured, and passionate about data and its support/guidance for the WGU mission. Proficient in Microsoft Office 2016 or Office 365. Ability to learn new applications and/or platforms as needed. Qualifications Education Bachelor's degree in a related field of study Experience in Lieu of Education Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager. 1 year of related experience Have, or obtain within 6 months of starting, a green belt certification or equivalent. Preferred Qualifications Certified Associate in Project Management (CAPM) Project Management Professional (PMP) certification This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business‑related events as needed. Additional travel may be assigned as needed to support business requirements. Full‑Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full‑time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at View email address on click.appcast.io. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law. Associate Business Analyst • Salt Lake City, UT, United States #J-18808-Ljbffr