Patient Check-In / Front Desk Coordinator

Benefits:

• Paid time off
• 401(k) matching
• Dental insurance

Position Overview
We are looking for a professional, friendly, and highly organized Patient Check-In/Front Desk Coordinator to join our medical clinic. This position is responsible for creating a positive patient experience from the moment a patient walks through the door while ensuring check-in, scheduling, and front-office processes are handled accurately and efficiently.

• Greet patients warmly and professionally upon arrival.
• Check patients in and verify demographic, insurance, and contact information.
• Collect copays, balances, and other patient payments when applicable.
• Ensure all required patient paperwork and forms are completed.
• Confirm and update insurance information and identification.
• Notify clinical staff when patients arrive and maintain accurate patient flow.
• Answer incoming phone calls and direct calls to the appropriate department or staff member.
• Schedule, reschedule, and confirm patient appointments according to clinic guidelines.
• Monitor the waiting room and communicate delays appropriately.
• Handle patient questions and concerns professionally and know when to escalate issues to management or clinical staff.
• Maintain patient confidentiality and follow HIPAA requirements.
• Keep the front desk and waiting area organized and professional.
• Document patient interactions and relevant information accurately.
• Work closely with providers, nurses/NPs/PAs, billing, scheduling, and other departments.
• Follow all clinic policies and procedures.
• Help maintain a positive, respectful, and team-oriented work environment.