Operations Assistant

Operations Assistant

The Operations Assistant (OA) is the first point of contact for all Hope House guests, providing a warm and friendly welcome to our teen moms, volunteers, and visitors. The OA manages the HHC phone system in an efficient and engaging manner, upholds "HHC's Excellent Environment" standards, and assists donors with in-kind donations, offering sincere appreciation. The OA sets the tone for all who come through the doors, ensuring each guest feels like they have found a place to belong, as well as ensuring safety protocols are followed. Duties and responsibilities also include office administration, building management, administrative support and volunteer coordination to ensure efficient operation of the organization.

Operational Support

• Diligently managing the sign in/sign out process for all guests and teen moms, and warmly receiving and directing incoming calls, including crisis calls. You must be comfortable upholding standards and safety protocols and managing tension and occasional conflict.
• Consistently completing HHC's daily operational checklists at the highest level of execution, and monitoring and managing inventory of office supplies
• Coordinating volunteer receptionists, delegating projects and tasks that utilize each volunteer's strengths, and ensuring desk coverage when volunteers are unavailable or working away from the desk.

Building Management

• Implementing daily opening/closing procedures, including sanitizing common areas, preparing the front entry area, emptying trash and light cleaning.
• Overseeing evening meals provided to HHC teen moms, including assisting volunteers and cleaning up the dining room afterward.
• Ensure standards of cleanliness are met throughout building common spaces.
• Receiving in-kind donations, following documentation procedures and moving items to a storage area in a timely manner.
• Assist with building tours as requested upon receipt of in-kind donations & meals.

Administrative Support

• Efficiently complete administrative duties such as filing, typing, copying, binding, scanning etc.
• Complete new hire onboarding tasks – order name tags, set up printer/scanner for new employees, send Calendar invitations, add new staff to weekly devotions schedule and employee phone list, etc.
• Complete and submit monthly expense reports for the Operations & Finance Team and assist in month end reconciliation.
• Contribute to team effort by accomplishing related tasks as needed.

Other Duties & Responsibilities

• Frequently sitting, standing, and walking, as well as bending, squatting, and climbing stairs. The OA must be able to lift and/or move up to 40 pounds.
• Coordinating, supervising, supporting, and appreciating HHC volunteers
• Promoting Hope House Colorado's Core Values throughout the organization and external relationships

We want to hear from you if …

• You are available to work onsite at our Arvada location Monday-Friday, with at least one scheduled evening per week (Required)
• You are friendly, polite, and able to handle difficult situations with tact and professionalism (Required)
• You are highly organized, detail-oriented and a self-starter with the ability to work independently and as part of a team (Required)
• You have excellent communication and customer service skills in person, over the phone, and via email (Required)
• You are flexible and have the capacity to prioritize new tasks (Required)
• You have experience working in an office and are proficient in Microsoft Office Suite (Preferred)
• You are bilingual in English and Spanish (Preferred)

Hope House Colorado is committed to empowering teen moms, changing the future for two generations! We are a future-thinking organization, striving to be experts in our field. We invest in each employee, providing opportunities to pursue individual passions, gifts and strengths. Our staff is a unified team, pursuing excellence in all we do. We serve with integrity, humility, and respect for one another, in an environment that combines professionalism with fun, humor, and even a little bit of silliness each day!

Salary Range

$40,000-$53,000 per year

Benefits

• Health Benefits : Employees may elect medical, dental, vision & life insurance plans.
• Simple IRA : Employees may choose to make salary reduction contributions through HHC's Simple IRA plan and HHC will match the employee's contribution up to a maximum of 3% of the employee's annual salary.
• Vacation : Upon hire, employees earn 4.61 hours of vacation per paycheck up to 120 hours (3 weeks) in a year. Accruals are adjusted to increase vacation earned per hours worked based on length of employment with HHC.
• Holidays : HHC observes eleven (11) holidays throughout the year. Salaried employees are paid for these holidays according to the nationally recognized observation day for each holiday. In addition, salaried employees are currently gifted either the week of Christmas or the week of New Year's off, to be scheduled at the discretion of their supervisor.
• Sick Leave : HHC provides eligible employees with Paid Sick and Safe Leave (PSSL) and Public Health Emergency Leave (PHEL) in accordance with the requirements of Colorado's Healthy Families and Workplaces Act (HFWA).
• Employer Based Childcare : Employees receive a discount for their child(ren)'s child care tuition if they are enrolled in the Hope House Colorado Early Learning Center.
• Hope House Colorado is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! HHC provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness