Operations Manager

Description

About WOW:

Warehouse On Wheels is a dynamic and growing company doing business locally as FITS Trailer Rentals. WOW is a place where team members want to come to work! Our team members are supported by safe working conditions, servant leaders who CARE about their team members' wellbeing, and market-based compensation and gain sharing. Our team members and your future co-workers: do what needs done, not just what is asked of them, act with a sense of urgency and with a winning mindset, do what they say they are going to do when they say they are going to do it!

The Operations Manager oversees the efficient operations of a world-class fast-paced trailer rental service center. This includes the supervision of a variety of team members for the service on a variety of transportation equipment.


Duties & Responsibilities:

• Responsible for the efficient day-to-day operations of a full trailer service center.

• Oversee the servicing and repair of trailers by either outsourcing or by in-house Trailer Mechanics, Diesel Mechanics, Trailer Painters, etc.

• Ability to direct workforce in the daily requirements of maintaining a fleet of rentable trailers, power equipment, requirements of maintaining a fleet of rentable trailers power equipment.

• Use available resources to ensure a fleet of trailers are available and ready to rent to customers.

• Inspect trailers to determine repair/service, assign work, and follow up to confirm quality completion.

• Manage all expenses with the repair of trailers to meet budget.

• Inspect newly purchased used trailers for repair and service work.

• Inspect returned trailers for customers to determine repair and service work.

• Make decisions as to who is responsible for repair / service work.

• Climb, bend, stoop, to inspect trailers for repair / service work.

• Conduct trailer yard inventory to ensure accurate number of trailers available.

• Create trailer repair / service work to be performed by Trailer Mechanics.

• Inspect trailer repair and service work to ensure completion.

• Record repair / service work for non-customer related damage.

• Review cost for repair / service work including Trailer Mechanics time, parts, etc.

• Use computer and computer software to track repair / service work.

• Coordinate training to develop staff with skills to create a flexible, fully effective work team.

• Communicate with a variety of individuals including customers, co-workers, and management.

• Inspect trailer including climbing inside, bending, stooping, etc., to view any damage or repair

• Will work in different climates based on season.

• Ability to drive tractor to move trailers for service work and organization of yard.

• Will backfill General Manager with job duties during absences.

• Ability to be a "Champion" to lead the team to work safely, while producing a quality end product.

• Will determine when outsourcing of service or repair is best to meet timeline and budget.

Required Skills:

• Strategic planning

• Problem solving

• Detail oriented

• Must possess a sense of urgency

• Excellent follow-up skills.

• Be a team player in a fast-paced world class organization.

• Knowledgeable with Microsoft software, especially Word, Power Point, and Excel.

• Practical experience or educational background with servicing and repairing transportation equipment.

• Excellent communication skills with staff and customers.

• Knowledgeable with power tools, welders, high lift, forklift, and other related trailer service equipment.

• Communicate with a variety of individuals including customers, co-workers, and management.

• Inspect trailer including climbing inside, bending, stooping, etc., to view any damage or repair

• Will work in different climates based on season.

• Ability to drive tractor to move trailers for service work and organization of yard.

Qualifications:

• Bachelor's degree in business management or related field (preferred)

• High School Diploma or equivalent required.

• Three to five years' experience managing a multi-faceted trailer service center.

• Supervisory experience required.