Income Verification Specialist

Income Verification Specialist

Location: Cleveland, Ohio Type: Contract Compensation: $23.50/Hour Contractor Work Model: Remote Hours: 8a-5p, M-F EST

Job Summary

The Housing Specialist supports low-income families and individuals— including elderly, disabled, or homeless participants— in obtaining and maintaining affordable housing through the Housing Choice Voucher (HCV) Program. This role ensures compliance with HUD and agency regulations while providing excellent customer service to participants and property owners.

Key Responsibilities

• Conduct annual and interim eligibility reviews, rent calculations, and recertifications for HCV participants.
• Explain program requirements and assist clients through intake, eligibility, and move processes.
• Maintain accurate client records and ensure timely updates in agency databases.
• Communicate effectively with landlords, tenants, and community partners regarding housing policies and program guidelines.
• Review documentation to verify income, household composition, and continued program eligibility.
• Ensure adherence to HUD regulations, Fair Housing laws, and agency policies.
• Support achievement of performance goals (SEMAP and contractual standards).

Qualifications

• Associate degree preferred (Business, Social Work, or Public Administration ideal).
• 3-5 years of experience in housing programs, social services, or related fields.
• Strong customer service and communication skills; ability to handle a high-volume workload.
• Proficient with Microsoft Office and housing program software systems.
• Knowledge of HUD regulations and HCV program requirements strongly preferred.
• Bilingual skills a plus.