General Liability Claims Assistant- Bilingual

FrankCrum is a Top Workplace!

Frank Winston Crum Insurance (FWCI) issues Workers’ Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in 37 states and continues to expand. In addition to regional and product line growth, FWCI has enhanced its value-added services. What has not changed though is the firm’s commitment – echoed throughout the family of companies – “always to do the right things for the right reasons!”

The Role You’ll Play to Create Success

We are excited to announce our search for a full-time on-site Bilingual General Liability Claims Assistant. In this role, you will have the opportunity to impact the FrankCrum business everyday by promoting sales and client retention through excellent customer service by providing support to the General Liability claim team.

Essential Duties

• Reviews TPA Systems for legal invoice payments and escalates non payments as needed. Updates invoice payment details and matter status in the legal bill review platform. Forwards approved budgets to assigned adjusters on litigated claims.
• Receives incoming calls requesting claim status and updates; escalates as needed.
• Performs claim intake for all new OMP GL claims received via mail, email, or phone call. Pulls and provides to Adjuster all policy and claim documents related to claims. Provides Adjuster with Policyholder and Agency contact information.
• Checks policy system monthly for new endorsements to be added to assigned claim files.
• Responds to claims emails with claim number and adjuster information on assigned claims.
• Escalates issues to Claims Operations Supervisor or upper management where appropriate.
• Receives and distributes paper and electronic mail. Redacts policies and responds to policy disclosure requests assigned by management. Creates links for large files and sends to adjusters. Backs up Claims Administrative Clerk as needed.
• Performs work in various systems and vendor sites; compiles various reports and documentation.
• Clocks in and out consistently and accurately by using the electronic timeclock system for all time worked and does not perform any work when not clocked in.

The Attributes We Seek

Keys to success in this position include a minimum of one (1) year of clerical and/or administrative experience.

A high school diploma or the equivalent, college degree desirable. Must speak English and Spanish.

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

• Health Insurance is zero dollar paycheck cost for employee's coverage and a low cost for family plan.
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education Benefit Program at the IRS Maximum allowance
• PTO cash out
• Tickets at Work
• Access to the Corporate America Family Credit Union
• Employee and client referral bonus programs
• Disaster Relief Fund for employees

What’s Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This “family of employer solutions” employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Café, the Homeless Empowerment Program, and Clearwater Free Clinic!

If you want to play this role to positively impact our client’s day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.