Service Coordinator

About Us We are one of the largest mechanical, electrical, and plumbing contractors in Indiana and among the preeminent specialty contractors in the nation. We specialize in a full range of new and retrofit construction for industrial, food processing, commercial, institutional, healthcare, pharmaceutical, and bio‑fuel projects. Job Summary Shambaugh is looking for a Service Coordinator / Administrative Assistant. In this position you will be responsible for a wide range of customer service and administrative duties. Essential Duties & Responsibilities Responsible for the scheduling, billing, and dispatch of Sprinkler Fitters and Inspectors Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently. Utilize the automated schedule functionality and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time criticality of the call, and proximity to the customer. Reassign work as needed to manage customer’s expectations, making judgements based on current workloads and priorities. Validate completion of work a follow up. Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements. Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports. Always maintain confidentiality of customer and employer information. Other duties assigned. Qualifications Proficiency in computer usage and above basic Microsoft Office & Windows skills Dispatching or scheduling experience with Technicians, Project Managers, etc. preferred Proven experience in multi‑tasking and doing several tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc. Must be organized, self‑motivated, and have a strong work ethic Professional verbal and written communication Experience with AS400 a plus Regular and reliable attendance, including the ability to work extended hours and weekends as required Equal Opportunity Employer We offer a competitive salary and benefits package. Equal Opportunity Employer/Veterans/Disabled. Geographic Disclosure Compensation Range : $24 – 28 per hour Other Compensation : annual bonus eligible Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach, and employee assistance program. #J-18808-Ljbffr EMCOR Group