MEDICAL CUSTOMER SERVICE REPRESENTATIVE

Job Description

Job Description

Siouxland Community Health Center has an opening for:

MEDICAL CUSTOMER SERVICE REP

1-Full-time (Approximately 40 hours per week)

Must be willing to work at all facilities. as needed by management

Successful candidate must have solid experience & advanced knowledge of:

• Strong communication skills
• Previous successful work experience providing exceptional customer service
• Experience in a medical clinic setting strongly preferred
• Strong and proficient data entry skills
• Health insurance knowledge or background a definite plus
• Bi-lingual Spanish strongly preferred
• Ability to multi-task and work quickly and efficiently in a stressful environment

Successful candidate must be able to perform primary functions of position:

• Enthusiastically and consistently exhibit exceptional internal and external customer service skills
• Utilizing first-hand knowledge of assigned tasks and responsibilities, demonstrate initiative in offering proactive suggestions for improvements in departmental workflow and processes
• Perform other duties and projects as assigned, exhibiting willingness to adapt schedule when requested to get the job done, including unconventional hours or days if needed.
• Meet or exceed collection standards of obtaining patient co-payment
• Complete new patient paperwork in addition to obtaining check-in documentation and information for all new patients and update GE Centricity

Siouxland Community Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state or local laws.

SCHC participates in E-Verify.

Pre-employment drug screen, background check, and review of required immunizations. Exemptions may be granted for religious or medical accommodation.