Field Operations Support Assistant

Role Overview SCI Shared Resources, LLC is hiring an entry‑level Field Operations Support Assistant for a full‑time position in Baltimore, Maryland. Job Description Provides administrative and clerical support to funeral homes, cemeteries, crematories, and related facilities. Duties include greeting the public, offering general information on services, and pursuing a customer‑service focus to meet and exceed expectations. Prepares death certificates, prayer cards, and related documents Completes required permits or certificates Prepares and processes Veterans’ paperwork Prepares marker/monument placement paperwork Ensures documentation complies with state/federal regulations and company rules Prepares and distributes daily schedules, reports, and documents Receives and processes payments and contracts Coordinates ordering of memorials and related products and controls inventory for vaults and markers Orders office supplies Oversees processing of installation orders to grounds and maintenance departments Processes accounts payable transactions Assists with obituary preparation Supports Location Management, Sales, Family Service Counselors, and payroll as needed Acts as backup to Receptionist Greets family members and friends Communicates client families’ needs promptly and accurately to appropriate staff members Conveys compassion and empathy at all times Responds to customer inquiries via telephone, internet, and in person Maintains professional relationships with county clerk, medical examiner, and physicians Minimum Requirements Education High School diploma or equivalent Experience 1‑2 years of office clerical or customer service experience required Experience in a fast‑paced, customer‑focused professional environment required Knowledge, Skills & Abilities Working knowledge of office equipment, including computers, calculators, copiers, printers, and fax machines Basic mathematics skills Good verbal and written communication skills Strong organizational skills and attention to detail High level of compassion and integrity Ability to maintain confidentiality Location: Holly Hill Memorial Gardens, Baltimore, MD (Postal Code 21220). Category: Administration and Clerical. Time Type: Full time. Job Profile ID: F00216. #J-18808-Ljbffr