Customer Operation Order Management Clerk

Customer Operation Order Management Clerk

Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations. Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

Essential Duties and Responsibilities What to Expect As Customer Operations Order Management Clerk you will play a key role in delivering superior service to our customers across North America. In this role you will be responsible for reviewing, entering and managing customer orders accurately and efficiently. This role ensures that all orders are processed in a timely manner, coordinates with internal teams for fulfillment, and maintains high levels of customer satisfaction through accurate and organized order management. This is a full-time position supporting our Customer Operations Teams across North America.

Monitor and process daily incoming orders for assigned Oracle based customers. Verify order details, pricing, product availability, and customer information Adjust shipping dates to align with customer requirements and current transit times Coordinate with warehouse, logistics, and procurement teams to ensure timely fulfillment Resolve common errors to progress orders through the order management system Monitor order status and proactively resolve discrepancies or delays Communicate order updates, shipping information, and issues to customers Maintain accurate records of orders, invoices, and customer interactions Assist with processing returns, exchanges, and cancellations as needed Ensure compliance with company policies, procedures, and service standards

Requirements and Preferred Skills About You 1 year of relevant experience, preferably in a fast-paced customer service environment Bachelor's degree preferred Proficiency in Microsoft Word, Excel, and familiarity with database systems Strong written and verbal communication skills Demonstrates confident decisiveness and a willingness to take action when addressing customer issues. High attention to detail with a proactive approach to time management Ability to work independently while managing multiple priorities in a fast?paced environment. Must be legally authorized to work in the United States on a permanent basis without sponsorship

Pay & Benefits: Full-Time Pay Rate: $22-$26/hour Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire Eligible for (3 or 2) weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days. All vacation days are accrued 401(k): 3% company contribution and additional 3% company match Tuition Reimbursement

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow. Work Environment Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law. While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to work with objects, tools, or controls; and use office equipment including computers, telephones, and/or copiers/scanners. The employee must frequently lift and/or move up to 10 pounds.