CX Ops Lead: BPO, WFM & Programs
Renttherunway
Rent the Runway is seeking a Manager, CX BPO, WFM & Programs to lead the onshore Customer Experience team. You will optimize service delivery and manage our BPO program effectively, ensuring high performance and quality metrics are met. This role involves collaborating across teams, supporting systems and AI projects, and fostering a positive team environment. The position offers remote flexibility, with preferred hybrid work in Brooklyn, NY. A competitive salary and substantial benefits are part of the package. #J-18808-Ljbffr Renttherunway
Vacancy posted 2 days ago
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