Service Business Development Coordinator

Mercedes-Benz of Atlanta Northeast Job OpportunityMercedes-Benz of Atlanta Northeast is an award-winning Mercedes-Benz dealership, serving the Atlanta metro area since 1975.While awards are nice, it is the context that is most important. Awards and recognition are only possible because of the exceptional people who make up our team and their relentless drive to create amazing customer experiences and, in turn, a unique and rewarding culture.We are family-owned and operated, providing a nurturing, supportive, family-like atmosphere for three generations. In a recent survey, employees expressed a genuine appreciation for their workplace, the culture of teamwork and the values and leadership that come from the top and spread through the entire company. That creates a positive energy for the whole team which helps make customers happier. It’s a true win-win!What we offer:401k Match Options AvailableDental and Vision Insurance AvailablePaid Vacations, Holiday Pay, PTO payCareer advancement opportunities, promote from withinDiscounts on products and servicesFamily owned and operatedLong term job securityResponsibilities:Answer customer calls and establish follows-up with sales/service appointmentsRespond quickly to internet, phone and live chat inquiries using email, scripts and templatesProvide customers with initial product information and direct them to the appropriate dealership resourcesPresent initial financing options based on customer needsFollow up with leads that are not ready to make an appointment or no-showParticipate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership managementUtilize CRM tracking system dailyQualifications:At least one previous role based in customer service experienceExcellent teammate with collaborative attitude and eagerness to improvePrompt and courteous demeanorPositive and hardworking personalityStrong computer skillsValid driver’s licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.