Member Service Representative Closing Shift
Crunch Appleton
Benefits:
Free Gym Membership
Employee discounts
Free uniforms
Opportunity for advancement
401(k)
Company parties
Flexible schedule
Training & development
Member Service Representative
Description: The Front Desk will help ensure the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. The ideal candidate will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.
We close at 11 pm Monday-Thursday, 8pm Friday, and 7pm Saturday & Sunday.
Position Title: Member Service Representative
Reports to: Front Desk Manager
Schedule: 4pm/6pm - 11:30pm Weekdays, 1pm/2pm - 8:30pm Fridays, 12pm/1pm Weekends.
Requirements:
● Must be 18 years or older. ● Proven work experience in Customer Service, Promoter or similar.
● Excellent communication skills.
● An outgoing, friendly personality and desire to meet new people.
● Clean driving record.
● Reliable transportation.
● Strong social media presence on multiple platforms.
● Professional attitude and interest in growth opportunities.
● Proficient in reading and writing.
● Ability to work independently.
● Excellent customer service skills.
● Experience in sales is a plus.
● Interest in fitness is a plus.
Physical Requirements:
● Ability to lift up to 80 lbs.
● Ability to carry up to 40 lbs.
Responsibilities:
Membership Sales.
Greet all members and guests with a smile and wish them well as they exit the club.
Check in all members and guests in accordance with company procedures.
Facilitate any messages on club software at member check-in.
Answer phones in courteous, helpful, professional manner.
Communicate special events to members and guess.
Maintain an atmosphere which makes members feel welcome.
Facilitate all member requests or forward to a manager.
Maintain a professional disposition at all times.
Sell retail products.
Schedule member services, tanning, hydro-massage, etc.
Facilitate payment of member services in accordance with company procedures.
Know club facility, services, and schedules.
Maintain a clean and organized work area.
Assist in all projects as delegated by club management.
Follow all policies and procedures in the Employee Handbook.
Opening and closing duties.
Attend any employee training meetings.
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