IT Client Services Support Specialist II (Detroit)

IT Client Services Support Specialist II

Detroit, MI

Nemsys LLC is seeking an experienced, full-time IT Client Services Support Specialist II to join our team in Detroit, MI . The IT Client Services Support Specialist II is responsible for providing second-level technical support to both internal staff and external clients. This role involves managing and resolving escalated support tickets, performing advanced troubleshooting of hardware, software, and network issues, configuring and maintaining IT infrastructure, and serving as a technical resource for end-users and junior support staff. The ideal candidate will possess strong analytical and communication skills, along with hands‑on experience in enterprise IT environments. This is a full-time, on‑site position based in our Toledo office.

What We Offer:

• Medical, Dental, and Vision Insurance
• 401(k) with employer eligibility after 1 year
• Paid Time Off (PTO)
• Compensation: $21-$26/hour, commensurate with experience

Schedule:

• Monday through Friday, 8:00 AM - 5:00 PM
• Hybrid Remote with local Detroit travel expected
• Occasionaltravel outside the city to our headquarters in Toledo for company meetings.

Qualifications & Requirements:

• High school diploma or equivalent required; Associate degree in Information Technology or a related field preferred
• CompTIA A+, Network+, Server+, or equivalent industry certifications required
• 2+ years of experience in a technical support or systems administration role
• Advanced proficiency with Windows and macOS operating systems
• Demonstrated experience with Microsoft 365, Active Directory (AD), Group Policy, Microsoft Entra ID, and Azure
• Working knowledge of server administration and enterprise networking environments (LAN/WAN, DNS, DHCP, VPN)
• Experience with virtualization platforms and hybrid-cloud environments (e.g., Hyper‑V, VMware, Azure Virtual Machines)
• Familiarity with standard business productivity and collaboration software
• Strong analytical and problem‑solving skills with the ability to independently diagnose and resolve complex technical issues
• Excellent verbal and written communication skills; ability to convey technical concepts clearly to non‑technical users
• Ability to work effectively both independently and collaboratively within a team environment
• Ability to occasionally lift up to 40 lbs.
• Professional appearance and demeanor required
• Valid driver's license and reliable transportation; travel to client locations may be required

Key Responsibilities:

• Respond to and manage escalated support tickets and inbound technical calls in a timely and professional manner
• Diagnose and resolve complex technical issues related to hardware, software, operating systems, and network connectivity
• Deploy, configure, and maintain IT equipment including workstations, servers, printers, and mobile devices
• Administer and support Microsoft 365 environments, Active Directory, Group Policy, and Azure/Entra ID
• Support and maintain virtualized server infrastructure and hybrid‑cloud resources
• Deliver end‑user training on IT systems, applications, and security best practices
• Accurately document all support activities, configurations, and resolutions within the ticketing system
• Collaborate with senior engineers and cross‑functional teams to resolve complex or high‑priority issues
• Proactively stay current with emerging technologies, industry trends, and company IT policies and procedures

Nemsyshas created the perfect platform to address the technology needs ofsmall and mid‑size businesses. This allows you to focus on operations, andyour companies success. Nemsys ensures that your business maximizes the positive impact of technology. Our team is comprised of a number of experts in the various areas of technology. We are uniquely positioned to provide a comprehensive support and technology plan for your business.