Medical Office Specialist - Administration / Front Desk - MOS 26-11479

Job Description

Job Description

Medical Office Specialist – Administration / Front Desk

Location: Tinton Falls, NJ
Duration: 30 Weeks
Schedule: Monday – Friday
Shift: 8:00 AM – 4:30 PM
Hours: 40 Hours/Week
Employment Type: Contract
Work Arrangement: Onsite

Job Summary

We are seeking a professional and compassionate Medical Office Specialist to provide front-desk and administrative support in a medical office environment.

The ideal candidate will have prior medical office experience, strong patient-facing skills, and experience with patient registration, check-in/check-out, scheduling, insurance verification, and EMR/EHR systems. Because this role supports an oncology patient population , empathy, compassion, and professionalism are essential.

Key Responsibilities

• Greet patients and provide professional, courteous front-desk support.
• Perform patient check-in and check-out procedures.
• Register patients and verify demographic and insurance information.
• Verify insurance coverage and benefits as required.
• Schedule and coordinate patient appointments.
• Collect copayments and assist with billing and collection activities.
• Maintain accurate patient records and medical documentation.
• Enter and update patient information in EMR/EHR systems.
• Answer phones and respond to patient inquiries appropriately.
• Provide excellent customer service to patients, families, and visitors.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Coordinate with clinical and administrative staff to support efficient patient flow.
• Demonstrate empathy and compassion when interacting with patients, particularly those receiving oncology care.
• Adapt to changing patient needs and daily operational requirements.
• Be willing to travel to various assigned locations as required.
• Perform other administrative duties as assigned.

Required Qualifications

• High School Diploma or equivalent.
• Patient-facing experience – Required.
• Medical office experience – Required.
• Patient check-in/check-out experience – Required.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and accuracy.
• Ability to learn quickly and adapt to changing patient needs.
• Ability to maintain patient confidentiality and follow HIPAA guidelines.
• Strong teamwork and interpersonal skills.
• Willingness to travel to various locations.
• Empathy and compassion – Required , particularly when working with an oncology patient population.

Required Skills

• Patient-Facing Experience
• Medical Office Administration
• Front Desk Operations
• Patient Check-In / Check-Out
• Patient Registration
• Insurance Verification
• Appointment Scheduling
• Billing & Collections
• Copayment Collection
• Medical Records
• EMR / EHR
• Data Entry
• Customer Service
• HIPAA Compliance
• Communication
• Organization
• Multitasking
• Attention to Detail
• Teamwork
• Empathy & Compassion

Preferred Qualifications

• Prior receptionist or clerical experience in a medical office.
• Epic experience preferred.
• Previous healthcare administrative experience.
• Experience in an oncology or specialty medical office.
• CPR certification.