MANAGER ON DUTY

Job Details Level: Experienced | Location: San Luis Obispo County YMCA, San Luis Obispo, CA 93401 | Position Type: Part Time | Salary Range: $18.58 - $21.00 per hour Benefits That Benefit You FREE YMCA Family Gym Membership and Program Discounts Education Assistance Program up to $1,500 per year YMCA Retirement Fund Paid Sick Leave Flexible Schedule What does a Manager on Duty do? Acts as the primary responder for member issues and concerns Supports program staff’s immediate needs to maintain member service (e.g., pulling rosters, getting equipment) Conducts interviews and facility tours with prospective members to promote the goal of increasing new membership enrollments Engages members and manages recruitment and retention tracking and reporting Identifies, tracks, and follows up consistently with prospective members via branch promotions, software reports, internal/external messaging, etc. Generates new prospective members through collaboration with Program Coordinator/Director Handles all new/follow‑up phone calls regarding facility membership promptly and professionally Performs member relations duties, including handling complaints and inquiries, processing new memberships and monthly fee payments Ensures knowledge of YMCA programs and assists with program enrollment Follows check‑in and service procedures Follows cash management and receipting procedures Handles telephone reception Maintains a neat and organized service desk and ensures the front lobby area remains tidy and clean Stocks work areas with forms and stationary supplies Provides exceptional customer service and fosters connections with members Participates in and satisfactorily completes in‑service training Our Commitment to Belonging At the Channel Islands YMCA, we are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected. Qualifications Must be at least 18 years old High school graduate/GED or equivalent Previous customer service experience preferred Complete required certifications within 60 days of hire Complete all required branch and position‑specific training within two weeks of hire Ability to obtain a criminal record clearance #J-18808-Ljbffr