Full-Time Customer Service Operations Specialist

Job Description

Job Description

Description:

Kimberton Whole Foods is a family-owned and operated grocery store that has been providing the community with locally sourced, natural, and organic products for over thirty years with locations in Collegeville, Douglassville, Downingtown, Eagleview, Kimberton, Malvern, Wyomissing, and Ottsville.

We are looking for a career-minded Customer Service Operations Specialist to support operations and lead our cashier teams across our seven locations .

Schedule: Full-time, 40 hours per week. 8-hour shifts, 5 days per week.

Availability: Flexible schedule between our operating hours of 8am-8:30pm. One weekend shift is required per week.

Age Requirement: Must be 18 years or older.

Hourly Pay : $55,000 - $65,000 per year

Full-time team members are eligible for the following benefits at Kimberton Whole Foods:

Extensive Medical Coverage, Vision Plan, Dental Plan, 25% off Storewide Discount, Employer Paid Short-Term Disability, Employer Paid Long-Term Disability, Employer Paid Life Insurance, Employer Paid AD&D, Voluntary Life Insurance, Employee Assistance Program, Flexible Spending Account - Healthcare & Dependent Care, 401K with matching 3% after one year and at least 1000 hours worked, Paid Time Off

What You’ll Do:

• Be the go-to expert for Customer Service operations across our seven KWF stores
• Train and mentor Customer Service Department Heads and cashier teams
• Step in to support store teams and fill shifts when needed
• Lead recurring team meetings and drive operational goals
• Collaborate with HR to ensure service training is active and effective
• Maintain POS systems, hot keys, and transaction accuracy
• Provide feedback to Category Managers on product and system issues
• Foster a culture of service, hustle, and continuous improvement

Who You Are:

• A successful leader with experience in customer service and retail operations
• Skilled in team development, training, and performance coaching
• Comfortable navigating fast-paced environments and shifting priorities
• Tech-savvy with POS systems and operational workflows
• Passionate about creating a seamless customer experience

Why KWF?

• Competitive pay and benefits
• Opportunities for growth and leadership
• A values-driven culture focused on service and excellence
• The chance to make a real impact across our stores

Requirements:

• Experience leading customer service teams in a fast paced, retail environment
• Willingness to travel between our seven locations to support operations in the stores
• Flexible availability, recognizes that workday hours may vary depending on operational needs

Physical Requirements

• Full Sense Range (vision, hearing and sense of smell) – The ability to read product labels, distinguish color and smell for quality control as well as the ability to communicate with vendors, contractors, customers, and co-workers.
• Lifting, Gripping and Carrying Objects – Up to 50-75 pounds frequently, including boxes, cans, tools and other products.
• Bending, Stooping, Squatting, Crouching and Kneeling – Stoop and maneuver to pick up items at varying levels.
• Walking - Short distances to bring items from miscellaneous areas.
• Standing - Prolonged standing.
• Work Environment - Movement based with the majority of time being in motion (walking/standing) rather than sedentary (sitting).
• Climate - Ability to work in cold environments (cooler, freezer, back stock area) and handle cold products for extended periods of time on a regular basis.