Collections Clerk (Private Pay Collector)

Job Details Job Location: Emergency Ambulance Service Legal Address - Brea, CA 92821 Position Type: Full Time Salary Range: $20.00 - $27.50 hourly Job Shift: Day Summary Notifies or locates customers with delinquent accounts and attempts to secure payment by performing the following duties. Essential Duties and Responsibilities Contacts patients, guarantors, and other responsible parties by telephone, mail, and other approved communication methods to obtain payment, insurance information, or other information necessary to resolve outstanding accounts. Reviews account status and discusses billing, service, payment, and credit arrangements with patients and guarantors to identify and resolve delinquent accounts. Establishes payment arrangements and negotiates payment plans in accordance with company policies and procedures. Receives and processes payments and accurately posts payment activity to customer accounts. Documents collection activities, payment arrangements, demographic updates, insurance information, and other account-related information in the appropriate systems. Responds to patient inquiries and complaints, providing professional and courteous customer service while working toward account resolution. Conducts skip‑tracing activities and utilizes available resources to locate patients, guarantors, or other responsible parties. Prepares and mails collection notices, billing correspondence, and other account-related communications. Refers unresolved accounts to management, collection agencies, attorneys, or other designated third parties in accordance with company policies. Maintains accurate records and files related to billing, collections, correspondence, and account activity. Works collaboratively with billing, customer service, and management personnel to facilitate timely account resolution. Provides exceptional customer service during both inbound and outbound telephone communications. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications Proficient in the use of personal computers and Microsoft Office applications. Knowledge of the Health Insurance Portability and Accountability Act (HIPAA), medical terminology, medical billing practices, procedure codes (HCPCS), and diagnostic codes (ICD‑10). Ability to work effectively both independently and as part of a team. Typing speed minimum of 35 words per minute. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Education and Experience High school diploma or general education degree (GED) or one to three months related experience and/or training; or equivalent combination of education and experience. Minimum of one year revenue cycle management experience. Communication Skills Fully fluent in English. Ability to read and comprehend instructions, correspondence, memoranda, and other written communications. Ability to prepare clear and concise written correspondence. Ability to effectively present information and respond to questions from co‑workers, supervisors, clients, customers, members of the medical community, regulatory agencies, and the general public. Ability to respond appropriately to routine inquiries, concerns, and complaints from clients, regulatory agencies, and members of the medical community. Ability to actively listen, understand, and accurately interpret verbal communications from co‑workers, supervisors, clients, customers, and the general public. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Certificates, Licenses, Registrations None required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. #J-18808-Ljbffr Premier Ambulance