Imaging Service Engineer II

ISE II Job Opportunity

Renovo Solutions is a nationwide healthcare technology management company. Our mission is to enable our employees to create customer-centric solutions that empower our healthcare and life science partners to deliver better outcomes and quality of life for the communities they serve. With a presence in 40+ states, we provide comprehensive solutions for managing & maintaining healthcare technologies. Our company's values of being People First, Customer Centric, Quality Focused, Innovative and Transparent demonstrate our beliefs in a strong culture and a commitment to excellence. We prioritize investing in our employees' development through ongoing training programs and a supportive work environment. Join our team to make a difference in healthcare while advancing your career with Renovo.

Summary: ISE II independently services complex medical imaging equipment across a broader modality set. The role provides technical guidance to peers, owns service quality for assigned areas, and ensures consistent service delivery with minimal supervision.

Technical Service

• Perform PM/PA/OVP on complex imaging systems; execute advanced troubleshooting, repairs, installs, and calibrations independently.
• Coordinate and document vendor/subcontractor activity to ensure service quality, uptime, and contractual compliance.
• Prioritize work using downtime impact, patient care risk, and contractual response expectations.
• Provide informal coaching to ISE I engineers and share troubleshooting approaches.
• Participate in scheduled on-call rotation (nights/weekends/holidays) and respond within required SLA.

Regulatory, Safety, and Documentation

• Maintain accurate CMMS documentation (service notes, test results, parts usage, failure codes, and closeout quality).
• Follow Renovo safety procedures, radiation safety expectations (as applicable), and site-specific policies.
• Support asset inventory accuracy and documentation required by the Medical Equipment Management Plan and contract requirements.
• Own data integrity for assigned areas (nomenclature, schedules, service history) and ensure timely closeout.

Customer and Clinical Partnering

• Provide clear, professional downtime communications (status, ETA, and risk) to clinical leaders and users.
• Explain equipment status and safe operating considerations at a level appropriate to the audience.
• Demonstrate a service mindset and maintain strong working relationships with site stakeholders.

Inventory, Parts, and Readiness

• Use parts responsibly; track parts usage and recommend stocking levels based on failure trends and uptime needs.
• Support incoming inspections for new/trial/loaner equipment where required by contract or site standards.

Qualifications Required

• 3+ years of imaging repair/maintenance/troubleshooting/installation experience with increasing independence and complexity.
• Demonstrated ability to independently diagnose and resolve complex equipment issues.
• Strong technical writing/documentation and customer communication skills.
• Valid driver's license; ability to travel locally/regionally as required.
• Willingness and ability to participate in an on-call rotation (nights/weekends/holidays) as required by business and client needs.

Preferred

• Associate degree in electronics/biomedical/engineering technology or related technical field (or equivalent experience).
• OEM training/certifications in assigned modality(ies).
• Experience working in hospital/clinical environments with strong safety and compliance discipline.

Core Competencies and Behaviors

• Technical rigor: structured troubleshooting, verification testing, and quality closeout.
• Ownership: prioritizes patient care impact, follows through on open issues, and escalates early when needed.
• Communication: clear written documentation and dependable stakeholder updates.
• Safety and compliance discipline: follows procedures and protects patients, staff, and equipment.
• Continuous improvement: learns from events, shares knowledge, and reduces repeat failures.

Success Metrics (examples)

• Equipment uptime and downtime response performance aligned to contract requirements.
• Mean time to restore (MTTR) and first-time fix rate for assigned modality scope.
• Repeat-call reduction and quality of service documentation/closeout.
• Customer satisfaction feedback and professionalism.
• Compliance performance (documentation completeness, safety adherence).

Required Competencies

• Accountability takes ownership of assigned work and follows items through to completion
• Communication clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
• Financial Acumen Considers financial impact of all decisions
• Integrity Can admit mistakes, is direct and truthful
• Customer Service demonstrates a "customer-first" mentality, focused on meeting the needs of customers and captures feedback to make improvements
• Priority Setting Prioritizes assigned schedules and workload
• Team Building Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
• Regulatory knows the various accrediting agencies (TJC, DNV, CAP, DOH) and how the Medical Equipment Management Plan complies

Safety Requirements

• Maintain a safe working environment for self and others if they come in contact within the biomed area in accordance with the facility's policies
• Must follow OSHA guidelines in regard to blood borne pathogens, airborne pathogens, radiation, sharp instruments and/or tools, hazardous liquids, and operating devices
• On-time completion of safety training assignments
• Must have sensory ability to distinguish hot & cold ranges of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish colors
• Must be able to carry or lift up to 50 pounds routinely

Classification: FLSA: Non-Exempt

Note: This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.

EEO Statement

RENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RENOVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.